Customer Service Insurance

Karla V. Prado

*** ****** *** ***#*

San Francisco, Ca 94112

415-***-****

Objective:

An opportunity to utilize my skills and experience within a challenging organization which will offer me growth and opportunity.

Highlights of Qualification:

• Prove ability to prioritize and complete multiple task

• Take pride in work and eager to learn new skills

• Responsible and Punctual

• Bilingual Spanish/English

Education:

• J Eugene McAteer High School

• Business in Computer System(Certificate 1998)

Computer Skills:

• Internet

• Microsoft Word, Excel, Outlook, Power Point

• Windebt

• PowerFinder USA

• Insight Collect

• Fidelity System

• Metavante System

Experience:

East West Bank-San Francisco Ca (Nov. 2009-2010)(UCB converted to EWB on Nov 2009- May 2010)

Servicing Assistant I

• Update System(Insurance)

• Contact Agent when needed

• Change Payment on Fidelity System

• Customer Service

• Pay insurance on Metavante & Fidelity System

• Some Research

• Translate Spanish Calls for the Collection department when needed

• Print Letters

• Back up for Fidelity Pay Offs

United Commercial Bank-San Francisco, CA (Sept. 2005-Feb.2007)

Servicing Assistant

• Distribute incoming mail

• Log In payments

• File

• Research Insurance Loan#s

• Translate Spanish calls when needed

• Help update insurance on Metavante System

• Address Changes

• Print Letters

• Special Projects when needed

• Back up Fidelity Pay Offs

Imperial Collection Service-Concord, CA (May 2003- July 2005)

Receptionist/Clerical

• Answer high volume of phone calls

• Keep phone list updated

• Skip Trace

• Type

• Letter

• Assist walking clients, schedule interviews & conference meeting

• Copy Print Fax, Email and answer emails

• Receive incoming mail Fed Ex, Airborne, Ups as well as sending them out

• Order Supplies

• File and Help HRS filing when needed

Previous Jobs:

IHop-Tracy Ca (Feb.2003- April 2003)

• Cashier/Bus girl

Bitney Bow(GAP)So. San Francisco Ca (April 2001-Jult 2001)Temp.

• Sort & Distribute Mail

MacysWest- San Francisco CA (Nov 1997-1999)

• Cashier/Sales Associate

Contact this candidate