Customer Service Representative
Resume:
Remy Rose Mabalot Desiderio
lot *, block * balubad settlement nangka,marikina
Zamboanga del Norte, Philippines 1800
Tel.No.: 006********
Mobile No.: 006***********
Email Add: *************@****.***
Current Location: Philippines
Availability: I can start for work as soon as possible.
PERSONAL DATA
Age: 40
Date of Birth: Jun 4, 1972
Gender: Female
Civil Status: Married
Height: 165.1 cm
Weight: 90 kg
Nationality: Filipino
Religion: Christianity - Catholic
Permanent Address: lot 1, block 1 balubad settlement nangka, marikina
Zamboanga del Norte, Philippines 1800
WORK EXPERIENCE
I have been working for 8.1 year(s).
1. Position: customer service representative
Duration: Apr 27, 2009 - PRESENT
Company: PCCW teleservices
Company Industry: Others
Location ortigas pasig city
Department: customer service department
Job Description: as customer service representative we cater customer from 3 countries singapore, malaysia and philippines. we attend to nokia customers only. guiding them on how to navigate their nokia phones, how to download some application and how to assist them to get to nokia care center if possible. we make sure customer is satisfied with our service and makes them feel very important to us.
2. Position: call center agent
Duration: Feb 27, 2008 - Aug 11, 2008 (0.5 yrs)
Company: ICT Group Inc.
Company Industry: Call Center / IT-Enabled Services
Location Riverbanks, Marikina City
Department: virgin mobile account
Job Description: Responsible for taking in calls from all 50 states of America
Encodes in customers information while assisting on the Virgin Mobile issues and problems
Explains their billing statements and accounts
3. Position: Receptionist/Secretary
Duration: Apr 3, 2000 - Feb 10, 2002 (1.9 yrs)
Company: Family First Inc.
Company Industry: Insurance
Location 9/F Tower 2 The Enterprise Bldg. 6766 Ayala Ave. corner Paseo De Roxas Makati City
Department: customer service department
Job Description: Welcomes customer and assist them on their respective department
Let customer fill out application form and interviews them for qualification to get their insurance plan
Encodes customers information
4. Position: Telecommunicator
Duration: Nov 12, 1995 - Jan 27, 1998 (2.2 yrs)
Company: Philippine Wireless Inc Pocketbell
Company Industry: Telecommunication
Location Aurora Cubao, Quezon City
Department: customer service department
Job Description: Responsible for encoding customers message and sends it to their respective pagers
Responsible for encoding accurate messages
5. Position: Sales Assistance
Duration: Sep 15, 1994 - Feb 15, 1995 (0.4 yrs)
Company: Duty Free Philippines
Company Industry: Sales / Business / Trade / Retail / Merchandise
Location Duty Free Fiesta Shopping Center Pascor Drive, Pasay City
Department: Sporting Goods Dept
Job Description: Responsible for everyday sales
Assist customers on their shopping list
Welcomes in Balik Bayan Customers
EDUCATION
Highest Education Second Highest Education
Education Level: Bachelor's / College Degree High School Diploma
Education Field: Hospitality/Tourism Management Others
Course: tourism High School Grad
School/University: Polytechnic University Of The Philippines Roosevelt College
Location: Sta Mesa Manila Lamuan Marikina City
Date: Jun 1993 - Apr 1997 Jun 1989 - Mar 1993
LICENSES/CERTIFICATIONS
License/
Certification License/
Certification No. Date
1. Basic safety training and personal survival techniques BST-AM/750/01/01 Aug 24, 2001
SKILLS
Skill Yrs of Experience Remarks
1. typing, 40wpm 3years
TRAININGS/SEMINARS
Date Topic/Course Title
Jul 29, 2008- Sep 1, 2008 Housekeeping Course
Training For Excellence Corporation of the philippine
7th/F Erechem Bldg. V.A Rufino St. cor. Salcedo St. Legaspi Makati City
Jul 28, 1998- Sep 1, 1998 Certificate of training in the canadian occupational standards for housekeeping room attendant
Training for excellence corporation of the philippines
Manila, philippines
Apr 7, 1998- May 27, 1998 English Conversation Practice
Speechpower
Cubao quezon city
Apr 7, 1998- May 27, 1998 Speed Reading and Comprehension
Speech Power
Cubao quezon city
Apr 17, 1990- May 24, 1990 Intensive Pronunciation Course
Speech Power
Cubao quezon city
Apr 17, 1990- May 24, 1990 English Conversation Fluency
Speech Power
Cubao quezon city
LANGUAGES SPOKEN
Language Proficiency Level
(5=Excellent; 1=Poor)
1. english 5
AVAILABLE DOCUMENTS
Passport
Number: EB5261506 Expiry Date: Apr 27, 2017
Place of Issue: manila Date of Issue: Apr 28, 2012
REFERENCES
Efren Viloria Manager
Monmar
Tel.No.: 091********
Email: **************@*****.***
Relationship: friend
Grace Luga Customer Service Representative
Pccw Teleservices
Tel.No.: 092********
Email: ********@*****.***
Relationship: friend
Contact this candidate