Customer Service Sales

** ***** *** • RALEIGH NC *****

PHONE 919-***-**** • E-MAIL **********@*****.***

KIESLA S SINGLETARY

OBJECTIVE

A highly successful and versatile individual that intends to be a successful team leader and member of a company in which my customer service skills are best utilized.

FUNCTIONAL SUMMARY

• Over 10+ years customer service experience

• Microsoft Office trained (Excel, Word, PowerPoint, Access)

• Excellent communication skills

• Experience : Call Center, Work-at-Home, Retail, Restaurant

• Sales

EMPLOYMENT

2010-2011 Macy’s Raleigh, NC

Commissioned Sales Associate

2008-2010 Consultant

Data-entry, internet researching, Office bookkeeping

2006-2008 Sento Innovations Inc Raleigh, NC

At-Home Claims and Customer Service Agent

o Answer calls for customer service for a major vision insurance company

o Data entry

o Respond to Customer and Provider emails

o Assist providers in filing claims

o Billing and payment issues and concerns

• OTHER EMPLOYMENT

• Greyhound Inc -ticket agent

• RBC Center -party suites coordinator

• Jomikenaz Distrubution -sales

• The Brass Grill -front of the house assistant

• Vivo Ristorante -hostess

• Crate & Barrel -sales associate

• Applebee’s -server

• Rack Room Shoes -sales

• Marshall’s -sales

• Preservation North Carolina - receptionist

EDUCATION

2011- current Florida Institute of technology

B.A. Medical Office Business Administration

1995-1997; 2001-2003 Wake Technical College Raleigh, NC

Pharmaceutical Technology,

Environmental Science Technology

Legal Office Systems Technology

President’s List 4.0 gpa

A.A.S

REFERENCES

Zu McFarland (skip-trace agent) 919-***-****

Otis Smith (small business owner) 919-***-****

Donald Shaw (security dept of agriculture) 919-***-****

OTHER WORK- RELATED EXPERIENCE

• 8+ years restaurant experience

• Able to operate a PBX system

• 2 years as office assistant I a direct-sales workplace

• Able to learn new systems quickly

• Light payroll/accounting experience

• Competent and proficient computer skills

• Finance (credit reports)

VOLUNTEER EXPERIENCE

Volunteer weekly at neighborhood church food bank

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