Sales

Paul J. Utter

*** ******** ******, ******* , **, 13815

Home: (607)607-***-**** Cell: 607-***-**** email:*******@*****.***

Adaptable, flexible and high energy Senior Account Executive / Sales Team Manager with a reputation for integrity and quality in the diverse, fast-paced Consumer Lending and Customer Sales and Service environments. Recognized for exceptional supervisory skills, promoting loyalty and mutual respect, combined with keen ability to communicate (and resolve) sales and operational issues. Proven achievements in time management providing hands-on guidance and direction. Team oriented with excellent interpersonal and communications skills.

Strengths:

Customer Relations - Keeps projects on schedule, within budget and 100% satisfied.

Employee Relations - Mentors, counsels, supervises, teaches and motivates

Strong liaison with exceptional mediation skills with employees and customers.

In control and works well under pressure with decisive authority.

Encourages the transfer of knowledge with new trends and emerging technologies.

Analytical problem solver who plans resources, initiates change and drives projects to completion.

CAREER HIGHLIGHTS

Proven ability to exceed in sales performance roles, with above average sales exceeding 3 million dollars of new business per year average. Appointed to the Presidents council for Sales excellence based on performance in 2008 and 2009, also awarded The Circle of Excellence award , for exceeding corporate goals.

Remedied customer dissatisfaction with poor quality by getting back on track with progress reports (daily or as requested), turning around the poor relationship. Ensured the quality of final install met (and exceeded) customer expectations, while maintaining specifications and resource constraints.

Conducted significant transfer of knowledge of cutting-edge technologies for the company’s entire Northeast, region, cross-training all installers, technicians and team leaders.

Saved an account with an angry customer by listening and analyzing the situation of timeline commitments and poor quality of workmanship. Implemented a plan of action acceptable to the customer.

Interfaced with up to 50 diverse people on a daily basis, either in person or via telephone.

Awarded stock options for exceptional performance, leadership and project completions.

PROFESSIONAL EXPERIENCE

HSBC Consumer Lending 2001-present

Senior Account Executive/Assitant Branch Manager

Core Duties -Include the sale and service of secured and unsecured loan products, including personal and Mortgage loan products, with the addition of offering of optional ancillary insurances, .meet or exceed new money goals and new unit production goals, responsible for personal sales goals attained through internal and external marketing of available loan products..Taking and reviewing of complete applications for credit evaluation to determine, the best resolution for the customer and growing the company customer base. Assume the role of Branch manager in the absence of the manager.

Nortel Networks 1996 - 2001

Operations Supervisor, Northeastern, USA Territory, 2000 – 2001

Site Team Leader/Senior Installation Technician, 1998 – 2000

Senior Field Technician, 1996 – 1998

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Management / Training

Supervised technical crews of 15 to 20 internal employees and external sub-contractors.

Managed up to 50 contractors, in addition to 6 permanent employees.

Oversaw the selection and supervision of all external contractors for job sites.

Monitored time sheets, scheduling and tracking of personnel at site locations.

Maintained and tracked budgeted expenditures including travel and living (T&L) expenses, and job costing for resource allocation of man-hours.

Generated daily job task completion logs for all projects.

Counseled employees in job performance, safety practices and quality.

Provided coverage in absence of site managers, taking an active hands-on approach.

Ensured employees were provided a clean and safe work, environment.

Trained all new hires (between 50 and 100) in general orientation, policies and procedures.

Taught both new and existing personnel on technical matters such as equipment diagnostics, systems integrations and migrations.

Projects

Planned and tracked installation milestones, organized and staffed projects in the Northeast region.

Focused on database project management, systems analysis and design, documentation and systems migration.

Updated records to reflect proper job site specifications, drawings and schematics.

Conducted job site planning and assignments of work tasks to technical crews.

Strived to met completion deadlines and quality standards, receiving outstanding performance reviews.

Champion Product Inc., Norwich, NY 1980 - 1996

A manufacturing facility (50,000 sq. ft.) with 250+ employees.

Team Leader/Maintenance Technician

Maintained computer automated production system. Knowledgeable in HVAC, A/C wiring, plumbing and welding (arc, MIG and OA).

Assistant Supervisor

Department Team Leader

Supervised production area.

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PROFESSIONAL DEVELOPMENT / CERTIFICATION

MRP II

Board of Trustees Norwich Elks Lodge .Active Listening Management by Objectives

Interactive Management, Notary Republic Nortel Tech Training Center

Consumer lending , Mortgage Underwriting, money laundering , Policy and complaince

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