Technical background – 14 years experience

Brian J. Orey

*** ******** ******

Hightstown, New Jersey 08520

Home 609-***-**** Cell 609-***-****

E-Mail *********@*******.***

Objective

Seeking a position in a helpdesk or a related client support area to utilize my technical and customer service skills, to contribute to the growth and development of your company.

Summary of Qualifications

·Accomplished technical professional with fourteen- years experience, spanning helpdesk, QA testing, application support, and desktop support.

·Innovative technical problems solving skills; while upgrading from datastream 7i to EAM, reduced the time to create work orders by 50%.

·Industrious self-starter with a strong work ethic; consistently achieve goals.

·Effective manager with four-years of experience.

·Specialties include: Asset Management, Change Control Management, Application Administration, and Application Support

·Exceptional customer support skills; “Whenever I had a technical problem, I always went to Brian first for I knew he would solve my problem, regardless of how difficult the problem.”

Software

Windows XP Windows 2000 Windows 2000 Server NT 4.0 NT 4.0 Sever Congos ReportNet

Office 2000 Office 97 Tivoli Unix McAfee Backup Exec

PC Anywhere Lotus Notes Norton Ghost Outlook VPN Datastream 7i

Infor EAM Norton Utilities WebEx IE Firefox TCIP / IP

Hardware

Dell PC Dell Laptop HP PC IBM PC IBM Laptop IBM Server

HP Scanner HP printer Epson Scanner

Technical History

Bradco Supply Co. Avenel, NJ.

Fleet Maintenance Systems Supervisor

March 2005 to May 2009

·Supervise team of helpdesk specialists, and invoice clerks to manage company wide maintenance system program.

·Investigation of software products for continued company efficiency and process evolution.

·Program manage the upgrade of Software products:

·Last Major Software Upgrade Project: Migrated to Infor Enterprise Asset Management from DataStream 7i for company wide maintenance and truck distribution. Upgrade program strategies included: Project Plan, Problem Resolution, Training program, Plan of Record documentation, and Reporting tools.

Fleet Maintenance Systems Administrator

March 2004 to March 2005

·Team member to setup and deploy DataStream 7i to 170 Bradco locations and 50 outside vendors.

·Designed training program for company wide truck distribution software by creatively using a quick reference guide and web based training.

·Managed most upgrades remotely, via training program mentioned. Also traveled to 6 sites that required on-site support.

Chubb & Son Inc., Warren, N.J.

System Administrator (Model Branch Change Management team)

July 1996 to May 2003

·Team member providing a stable environment in the Model Branch to support application testing and integration.

·Collaborate with application team in the Model Branch environment to support the Change Management Process.

·Team member installing application software and distribution changes throughout the Chubb enterprise, via Tivoli framework.

·Team member supporting 120 desktop users and 60 workstations, 12 servers, and 15 Laptops.

·Rigorous testing of all server and workstation application updates before being sent to the branches.

·Rebuild and upgrade workstations as required.

·2nd level Help Desk support on all changes that were released to the branches through the Change Management Process.

Quality / Assurance Tester

October 1995 to July 1996

·Test Chubb in house programs in multiple operating systems.

·Work with users to create integration test scripts.

·Identification and reporting of software problems to development group.

1995-1996

Fountain Technologies, Inc., Somerset, NJ

May 1995 to January 1996

1st Level Help Desk Support

·Solve, support and document incoming calls to the Corporate Help Desk.

·Diagnosed and resolved customer problems in an effective manner.

·Sent surveys to customer for upward feedback.

TECHNICAL EDUCATION

The Chubb Institute, Parsippany,

New Jersey Oct. 1995

Diploma in Technical Support.

Datastream System, Inc. Greenville, South Carolina Aug 2005

Datastream 7i Reporting with Cognos ReportNet

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