Customer Service Sales
Resume:
Leonard A. Maulit
Azusa, CA *1702
Phone: 626-***-**** Mobile 626-***-**** E-Mail: *********@*******.***
Well qualified Route Salesman and Driver with 21 years of experience in a fast paced, high-volume distribution center. Motivated, hard-working, reliable and productive; proven ability to deliver high quality work and excellent customer satisfaction. Areas of strength include:
Valid Class B California Driver’s License Water Filtration System Installation & Maintenance
Inventory Control & Management Vehicle Maintenance
Requisition Fulfillment Perrier Sales Training Certified
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE/ROUTE SALES Ameripride Vernon, CA 2010-Present
- Deliver rental uniforms, paper and bathroom products on time and on schedule on a weekly basis
- Process all uniform repair orders, size and style changes and add new employees to accounts and delete non-existing employees.
- Familiar with ABS handheld computer.
- Collect payments for deposit
- Up sale items not on inventory
- Ensure uniform storage area is clean
- Inspect company vehicle daily including all fluid and tires and report any necessary repairs as needed.
- Resolve all customer service issues.
- Solicit new business
- Update and or renew customer service contracts
WATER ROUTE SALESMAN Arrowhead Mountain Spring Water, El Monte, CA 1992-2009
- Independently built and maintained inventory of each individual customer home or office.
- Recognized all special needs to build customer satisfaction including the resolution of all billing and customer service related issues.
- Proactively maintained customer records to anticipate their needs to ensure the availability of proper inventory on delivery vehicle.
- Utilized company's proprietary Thin Client RMS system and hand-held device for pre-orders, verification of all special requests and review and resolve customer billing issues. Computer usage also including the daily management of truck’s inventory and the scheduling of customer deliveries breaks and lunch time stamps via use of Roadnet program.
- Safely operated 8 bay, air-brake equipped vehicle.
- Performed daily DOT inspections on vehicle.
- Initiated up sell on all additional products.
- Assisted co-workers as needed to ensure customers’ continuity of service.
- Ability to meet general physical requirements of a Route Driver position, including but not limited to, lifting 45 lbs. Below Waist, lifting 45 lbs. Waist to Shoulders and carrying 60 lbs. at minimum.
- Obtained Perrier sales training certification.
- Completed Smith System Driver Safety Course.
COFFEE ROUTE SALESMAN Arrowhead Mountain Spring Water, El Monte, CA 1990-1992
- Worked independently to build and maintain office coffee supply inventories for each customer.
- Recognized all special needs and resolved all billing and customer service issues.
- Operated company Box Van in a safe manner.
- Verified truck inventory with outgoing orders that includes the organization of all customer routes in geographical order. Inventory control also included inventory rotation of existing and incoming stock balance on truck as reconciled with delivery receipts.
- Maintained coffee equipment including the repair or replacement of equipment.
- Responsible for the accurate collection and safekeeping of payments due at time of delivery.
FIELD SERVICE TECHNICIAN Arrowhead Mountain Spring Water, El Monte, CA 1989-1990
- Installed and maintained reverse osmosis water filtration units and repaired bottled water coolers.
- Responsible for routing all service order appointments in geographical order.
- Proficient in responding to customer inquiries of repair and diagnostics in a timely fashion and in offering satisfactory resolutions of all customer service issues.
- Operated company Box Van in a safe manner.
- Ensured that vehicle was properly equipped with inventory and tools.
- Efficiently handled the document management of all manual forms required to balance all inventories of parts and products on truck including the reconciliation of A/P collections as they pertained to route.
DELIVERY DRIVER Rio Grand Meat Company, Monterey Park, CA 1988-1989
- Weighed, packaged and expedited all incoming meat orders for delivery.
- Coordinated with receiving clerks at delivery locations to inspect all products to be delivered.
- Synchronized with Chefs to rotate existing meat inventories with new delivery.
- Operated and maintained company’s box van and bobtail truck in a safe manner.
- Responsible for document management of all required documents including invoices and inventory reports.
- Picked up orders daily from warehouses.
- Resolved customer service issues.
STORE ROOM CLERK Hilton Hotel, Pasadena, CA 1984-1988
- Anticipated the needs of the hotel on a weekly and monthly basis.
- Entrusted to maintain inventory of food and wares including the overseeing of all special product requests for hotel guests.
- Established strong relationships with vendors to ensure quality and availability of all food products.
- Responsible for the requisition of all food and beverages including the inspection of incoming deliveries and the rotation of all stock; as well as, the distribution of food and wares throughout the different departments within the hotels.
- Coordinated all requisitions with the accounting department to implement cost savings measures to minimize cost of goods purchased.
EDUCATION
- High School Graduate, Mark Keppel High School, Alhambra, CA 1979 – 1983
- Perrier Sales Training Program Completion
- Smith System Driver Safety Course Completion
REFERENCES
- Available upon request.
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