Customer Service Insurance

Jill A. Rosales

***** *********** ***** *******, ** 77064

Cell 281-***-**** ******@***.***

Objective: To pursue a challenging and rewarding career as a medical insurance billing specialist

where my skills and education will be utilized to increase revenue for your company.

Key

Administration * ICD-9 * HIPAA Guidelines * Microsoft Word and Excel

Skills: * CPT * Insurance Verification * Customer Service Skills * HCPCS/Modifiers * Medisoft * Organization Skills

* Medical Terminology * EHR, EMR * Communication Skills

Education: MedVance Institute Houston, TX Graduated March 2011

Certified Coding Specialist

Humble High School Humble, TX Graduated May 1996

Professional

Experience:

Spring Chiropractic Spring,TX Internship

Patient check in and out procedures

- Insurance Verification

Posting of payments, entering patient charges

Review and posting explanation of benefits

Scheduling of patient appointments

Sears Holdings Houston, TX May 1997 - June 2009

Multi-Unit Loss Prevention Manager

Conducted monthly/quarterly financial audits

Investigated general liability /workers compensation claims

Follow-up daily/weekly/monthly on all open insurance claims for date of closure

Review insurance expense accounts to comply within budget

Collected payments for insufficient checks through phone calls and collection letters

Responsible for recruiting, hiring and training of new associates

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