Customer Service Assistant

ILA SINGLETON

POLISHED EXECUTIVE PERSONAL ASSISTANT

“Ila Singleton demonstrates an amazing ability to handle a variety of tasks, all at the same time. She operates on an extremely high level of competence and is willing to go the extra mile to ensure that a project is delivered on time.”

- performance evaluation

PROFILE

An enthusiastic, engaging and highly motivated Personal/Executive Assistant looking to contribute developed skills and personality traits gained throughout my career. Seeking a Personal/Executive Assistant position in which I can capitalize upon and readily transfer strong analytical skills, integrity and excellent communication abilities I have acquired in previous roles for the benefit of an established and high-integrity executive.

SUMMARY OF QUALIFICATIONS

• Proactive and polished with an upbeat personality and professional fashion attire and demeanor.

• Exceptional oral/written communication, articulation, interpersonal and organizational skills.

• Detail-oriented with a demonstrated ability to manage and execute a broad scope of functions; ability to perform multiple responsibilities.

• Extensive experience in providing excellent office related support including composing letters, memos, and reports, with a high mathematical aptitude and understanding of basic accounting.

• Knowledge of Mac, Windows, Outlook and other programs.

• Experience in travel arrangements.

• Confidence when interacting with High Level Executives and A-List Celebrities.

PROFESSIONAL EXPERIENCE

Personal/ Executive Assistant Jul 2007 – Dec 2010

Eurasian Coach Works

Personal Assistant to Owner:

• Entrusted with handling confidential and personal information in endeavors including setting up and managing online personal and business accounts, reconciling credit card accounts, and properly handling personal and business legal matters, employing trustworthiness and confidentiality in so doing

• Efficiently executed assigned functions including running personal errands, cleaning personal home as needed, shopping for clothes and groceries, and ensuring dry cleaning was maintained.

• Carried out strong multi-tasking abilities in both the home and business arena, with assignments ranging from decorating the home to interacting with immediate family

Executive Assistant:

• Executed all front office related duties including greeting and assisting customers, confirming appointments, screening incoming calls for owner, and managing heavy inbound and outbound phones, constructing a log for all calls

• Aided C.E.O. directly in assisting customers with filing claims, employing a high level of customer service and attentiveness

• Efficiently performed accounting and financial related functions including entering all customer information and payments into company software system, paying the owners’ personal and shop bills, entering data into QuickBooks, managing and distributing payroll, making daily deposits into the companies bank accounts, and updating and preparing spreadsheets in Excel and documents in Word

• Handled the opening of all new files, inspection set up, and coordinated payment dates with insurance companies

• Supervised the activities of clerical assistants and additionally performed related endeavors including heavy filing, faxing, copying, Internet research, and daily distribution of mail

Personal Assistant Jan 2007 – Apr 2007

Andrew Bishop

• Performed extensive Internet research for prospective customers, and worked heavily in Microsoft Excel and Word

• Collaborated in and assisted with the production of a charity show for Harpo Productions,

• Ensured personal errands and tasks integral for the success of the business were completed timely and proficiently

OTHER PROFESSIONAL EXPERIENCE

VTI Staffing Professionals, Support Staff Sep 2005 - Oct 2006

Macaroni Grill, Server Jun 2005 - Aug 2005

Victoria’s Secret, Customer Service Nov 2004 - Jan 2005

V-Chase Internet Design, Support Staff Sep 2002 - Oct 2004

EDUCATION

California State University, Northridge - Northridge, CA

B.A. Degree-Deaf Studies

Mount San Antonio College - Walnut, CA

A.A. Degree- Liberal Studies

TECHNICAL SKILLS

60 wpm typing speed

Advanced Microsoft Word and Excel skills

Excellent phone skills

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate