Business Analyst, Finance (A/R- A/P), Bookkeeping, Administration

DESIREE L. MALONE

**** ** **** ****** *. # *** Humble, TX 77338 832-***-**** Home

*******.**********@*****.*** 832-***-**** Mobile

OBJECTIVE

To obtain a full-time career that will allow me to advance my current knowledge, abilities, and help utilize my skills.

EXPERIENCE

2004-Current DHL Express Houston, Texas

Business Analyst/ Revenue & Invoice Mgmt

• Directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurately for customers.

• Train each collector with a Power Track account on how to use and maneuver through the systems, as well as, grant needed access to each system.

• Processes and prepares forms, documents and correspondence according to established procedures, as well as, respond to questions from customer.

• Verifies a variety of data for accuracy and delegate work accordingly.

• Researches/coordinates the resolution of incorrect, missing or unclear information.

• Conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements

Account Receivable A2

• Proofreads/ filters all documents presented for an refund before sent to other departments, prepare refund, and open/ close SCT for refunds.

• Identify problems caused and coordinate resolution with appropriate departments, as well as, prepare escalated items.

• Apply and prepared customer checks and remittance for deposit/ application/or research.

• Conduct detail researching on customer accounts and resolve any unidentified money.

• Meet all deadlines at appropriate times and work well in the professional environment of 150 people.

2001-2004 Weiser/ ACSS Houston, Texas

Supervisor

• Inspect all officers and property at beginning/ end of shift to assure they are fit for daily duties.

• Evaluate/ verify employee performance through the review of completed work assignments.

• Oversee and maintain records, prepared reports, and daily incidents.

• Weekly meetings with security management team and property management team to go over customer assurance information.

• Monitors/ evaluates programs and equipment to be used making sure it is functioning effectively.

1997-1999 Sears, Roebucks Humble, Texas

Loss Prevention Lead

• Basic bookkeeping and handling of live cash (up to $5,000 daily).

• Assisted management with voltage counts, armor car delivery and drop offs.

• Trained new employees on job duties, policy and procedures.

• Investigated inventory shortage, safety related issues, shoplifting and policy violations.

• Maintained financial overage/ shortage reports for management.

EDUCATION

2007-Present University of Phoenix Houston, Texas

• Business Management

• Expected graduation date 12/2011.

SKILLS

Microsoft Word, Excel, Power Point, Arcs, Oars, Mobius, Power Track, SAP, Reporting Tool, Cognos System, Strong verbal and written communication

Operation of general office equipment, vaults and cash room equipment,

10key Touch

Contact this candidate