pbx operator

Rhonda Champion-Fobbs

PBX Operator Communication at West Oaks Hospital

Houston, TX

A position in healthcare industry that will enable to use to my strong organizational skill educational background and ability to work well with people. hospital and Clinical PBX Operator greeting patients, signs in patients answering Telephones, maintaining medical records, insurance verification, Business Offices scheduling appointments, Make Charting, filing and Microsoft office Word Ms Outlook Ms Excel I have forty 'Year experience in PBX Operator and Team lead

Work Experience

PBX Operator Communication

West Oaks Hospital - Houston, TX

October 2001 to Present

*Duties include: Operates telephone switchboard responds to incoming calls in a timely manner and directs caller to appropriate destination providing smooth, clear and professionally courteous communication practice. Answers multiple incoming telephones fines Obtains necessary information and transfers calls to correct extensions. Provides information to callers as appropriate, performs overhead paging. Monitors all alarms located in

PBX 'notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm. Corrects and updates posted information as needed. Assists 'with the maintenance of directories on call list etc. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assist with maintaining cleanliness, safety and security of the PBX area. 'Maintains confidentiality, security and integrity of patient and organizational data. Ensures release of information is consistent with all privacy policies, distributes mail as it arrives. Receives arriving packages from various delivery services and promptly distributes to appropriate departments. ^Coordinates mail delivery with transportation escort.

Consumer Lending Underwriter

West Oaks Hospital - Houston, TX

February 2002 to June 2009

*Duties performed: The primary purpose of the underwriter is to perform the timely and accurate preliminary and final underwriting of loan applications received from branch, internet and inbound channels -while demonstrating sound discretionary credit intuition and simultaneously determining full compliance with the Banks credit policy requirements. Perform credit analysis, with or without the assistance of automated underwriting system, to determine Borrower's willingness and ability to repay the debt, credit history, calculating income and proposed payment to income, debt to income and loan to value ratios. Review credit documents for completeness and accuracy. 'Examine income documentation to verify that the borrower has the capacity to repay the loan.

Reviews credit requests, business credit scores, business reports and consumer bureaus. Evaluates collateral adequacy, Obtains and analyzes pertinent financial and credit data to assist in determining the risk of the loan. 'Verifies underwriting conditions and additional approval requirements are satisfied. Ensures effective communication between (Relationship Managers, Loan Administration, Loan Documentation e£ funding Control and other departments involved in the loan process. Documenting credit requests. Responsible for Credit Tile maintenance Loan document preparation and or funding of Auto loan and refinances daily financial calculations preparing loan title paperwork^

Credit Service Representative

Unity National Bank - Houston, TX

December 1999 to January 2002

*Duties performed: pull files all lenders and in filling all departmental audits and special projects, file new notes and mail out all notices make credit files and credit files and maintain insurance run credit bureaus pull paid notes and mail to customer prepare all advantage line notes make sure all credit files cabinets are secure at the end of day, up dating financial statement on system process request and process ucc's verify insurance (telephone inquiries) with insurance company when required filing of insurance policies and notices, process all charged-off file and perform other tasks as require within the department. Sorting mailing daily customer notices review all in coming documentation review maintains update property update property tax activity pull daily past due report by branch and consolidate loan daily past due report.

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Cashier checks

Union Planter Bank - Houston, TX

November 1998 to December 1999

Houston, Texas

Duties performed: paid all bills, write date entry invoice bills, cut bank invoice expense checks, filed all banks official expense checks, Cashier checks, put description on Waster e£ visa (D300 system) check all general ledger, account ticket perform accounts duties, including working in copy micro-pay. (Run credit Bureau and updating financial statement on system process request and process ucc's.

Customer Service & Mortgage Clerk Temporary Service

Donnie Hall & Associates Inc - Houston, TX

November 1996 to October 1998

at Coastal Banc Plaza CBS Mortgage Corp.

(Duties performed: send out escrow checks with letter mail out mortgage statement and form 1098 (Request for file to be order lookup loan number by name, verification of mortgage information viewing letter on all computer online, worked on CPI, ordered loan payment book^ verification of social security number chanter of address ^L phone and mail out return mail from the post office with new address. "Make copies of loan mortgage information to be released out off statements, filing and send out send out letter form 1098, order loan history and cover letter

DHL 'Express date entry fined- lactate

BMC Software - Houston, TX

November 1992 to May 1996

Houston, Duties performed: Operation of various mailroom equipment, distribution of company mail, filing deliveries use of company van s£ date entry airborne express II ups on Cine, federal express Pitney Bowes folding machines Pitney Bowes inserter model f 400 Pitney Bowes Post rage meters lone star over night, DHL 'Express date entry fined- lactate postage Machines' and computer window 98 back up for switchboard Operator.

Supervisor PBX Operator

St. Mary's Hospital - Galveston, TX

October 1989 to March 1992

Perform all of the day-to-day duties required to supervise the Telephone Operators to include scheduling and training, in addition to serve in an Operator role who performs all functions related to communication equipment/alarms Provide daily supervisory leadership to the Telephone Operators to include staffing, vacation, coverage, etc. In a timely manner, answer all incoming calls, answering questions of calls according to hospital policy and direct calls to the appropriate department. Distributes paychecks, verify employee attendance, note tardiness and determine hours worked. Interview and select staff to be hired, with approval of Manager. Provide departmental training for all newly hired staff, and keep staff advised/trained on all new policies and procedures. Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster.

89Mairoom Supervisor

Galveston County Courthouse

June 1977 to June 1977

*Duties Responsible: receiving all mail deliveries and handling postal and sorts and delivers mail daily to internal departments. Stocks vendor deliveries in supply or mail room and checks that deliveries confirm to purchase order as to quantity and quality. Assist as a back up for relief PBX operator as needed during breaks, lunch and vacation. Switchboard Operator, Duties Responsible incoming outgoing, and interoffice calls to the correct destination by helping in delivering service and hospitality. Managing a multiple line switchboard while answering the calls within three rings and following the standard of procedures, receptionist

Deputy, *Duties performed': Correspondence, visitation between lawyers parlor officers probation officers and bondsmen, visitors inmates.

file new notes and mail out all notices make credit files and credit files and maintain insurance run credit bureaus pull paid notes and mail to customer prepare all advantage line notes make sure all credit files cabinets are secure at the end of day, up dating financial statement on system process request and process ucc's verify insurance (telephone inquiries) with insurance company when required filing of insurance policies and notices, process all charged-off file and perform other tasks as require within the department. Sorting mailing daily customer notices review all in coming documentation review maintains update property update property tax activity pull daily past due report by branch and consolidate loan daily past due report.

Education

Real Estate Loan

Galveston Community College - Galveston, TX

1977

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