Customer Service Human Resources
Resume:
Cathy BESSE
Cypress, TX **433
**********@*****.***
Objective
A position as Logistic, Import coordinator where I can combine my experience in Logistic, Customer Service and
Human Resources, in a people oriented organization and challenging environment.
Work Experience
2006- current Import - CS Representative TNT North America, Houston, TX
I communicate effectively over the phone and in written transactions and ensure customers receive an excellent service. I help with their needs and concerns by providing product and service information; resolving product and service problems.
Import - Logistics
submit orders for international inbound shipments, input data, work closely with overseas depots to ensure that all inbound shipments to Canada and USA have all proper documents and are collected in timely manner, monitor daily pick up requests, resolve service problems, propose correction and adjustment, follow-up with customers, recommend products and services.
Canadian Department Customer Service (English and French)
answer calls and provide accurate information to customers on shipment status, service availabilities, rates and deliveries, respond quickly to questions and requests, enter information into computer system, update files, send messages to local depots and overseas.
2005-2006 Volunteer UT MD Anderson Cancer Center, Houston TX
I decided to be a volunteer while I was waiting for my work authorization.
Information Desk at the Place of Wellness: direct visitors ; provide information about Place of Wellness activities ; create flyers to promote activities and special events , input data.
1995-2004 France
Human Resources Consultant Efficom, AS.FO.
I collaborated with managers to plan and organize workforce to parallel the needs of development and change in the organization. I participated in HR projects and assisted with staffing needs, competence assessment, training and development.
Competence Assessment: interview workers to obtain information on education and experience as well as information about job satisfaction and career perspective, evaluate knowledge, professional skills, abilities, use psychological tests to complete measurement of personality, ability, interest...
HR development and career management: plan and organize workforce needs and change, to match current and future jobs with employees qualification and motivation, analyze job requirements and content to establish criteria for classification, selection, training, and other related personnel functions, assess employee performance, identify training and development needs, define strategies and goals.
Training: formulate and implement training programs to maintain and improve job skills, to anticipate change and development, individualize training plans, evaluate training effectiveness, trainer of trainers.
Recruitment: define position requirements, determine recruitment methods, evaluate resumes and interview candidates to ensure their skills, abilities meet the requirement for open positions, utilize recruiting tools (media, job fair, internet,…).
Management: define projects and objectives, evaluate resources needs, coordinate information, oversee team and activities, ensure development (reviews, career plans…).
Outplacement Consultant Arcade Conseil
I assisted former employees through the transition to new jobs and help them re-orientate to the job market.
Support : offer seminar to counsel employees about the psychological effects of job loss, discuss their situation and the problems associated with losing their jobs.
Counseling : one-on-one interview and test to assess personality and skills, determine abilities and motivation, provide job information, define career path and goals.
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Coaching : develop job-hunting skills, resume writing and interview preparation, developing networks, follow steps in targeting job market and job search.
Career Counselor CPLA, A.I.F.A.
I organized one-on-one interviews and group sessions for employees and unemployed adults to explore career options, to manage their job search and career more effectively.
Career counseling: assess interest, personality, skills and values, offer guidance for career development within their company or to retrain in new skill to move into new jobs, provide job information, training information, help to define objectives and goals.
Employment: analyze the job market, identify employment opportunities, inform on search tools (media, job fairs, internet, …), assist with writing resumes and preparing job interviews
Degrees
1994 Diploma of third cycle specialized in Industrial and Organizational Psychology. “D.E.S.S.” obtained with honors at the University of Lille (France).
U.S. Equivalence by ECE: Bachelor of Science degree with a major in Psychology
Master’s degree in Social and Industrial Psychology
Skills
Language Fluency French, English
Computer Skills MS Word - Excel - Power Point, and Internet
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