Customer Service Representative
Resume:
April I. Ross
New Orleans, LA 70117
Phone: 504-***-****
*********@*****.***
Objective
To secure a position within an organization that allows me to utilize my experience in the customer service field.
Employment History
06/01/2011- Present Eric Hill Nissan New Orleans, LA
Ask customers questions about experiences with the dealership
Schedule appointments with sales team and managers
Report unfair conduct to Sales Manger
01/14/2011-05/30/2011 Ray Brandt Nissan Kenner, LA
Public Relations Manager
Ask customers questions about experiences with the dealership
Schedule appointments with sales team and managers
Report unfair conduct to Sales Manger
11/2010-03/01/2011 J.W. Marriott New Orleans, LA
Hostess/Shula’s
To greet guest as they walk pass or through the restaurant
Get them seated in a timely manner
Answer any questions regarding the menu
05/2009-11/2010 Jesters Corporation New Orleans, LA
Server
To serve beverages to aged appropriate guest and customers
Persuade and offer different types of alcoholic beverages
Maintain a neat work environment
10/2008 - 05/2009 Factory Direct Installations New Orleans, LA
Customer Service Representative
Handled in-house sales calls from our popular television ads .
Set appointments for salesman to present information about company product.
Qualified credit worthy applicants for promotions. General clerical duties.
12/2007 - 09/2008 Hertz Rental Car Baton Rouge, LA
Customer Service Representative
Responsible for qualifying and processing car rental transactions.
Demonstrated goal oriented sales.
Answered questions and provided directions for customers, and disputes in a
courteous and expeditious manner.
12/2006-08/2007 Convergys Baton Rouge, LA
Customer Service Representative
Explained billing solutions to Sprint Customers
Answered incoming calls regarding coverage
Set payment plans for past due accounts
11/2005-09/2006 Acs Houston, TX
Customer Service Representative
Explained billing solutions to Nextel Customers
Answered incoming calls regarding coverage
Set payment plans for past due accounts
06/2002 -08 /2005 Sonic Drive In New Orleans, LA
Server
Ensured prompt attention and great customer service.
Balanced receipts and operated computer cash register and performed duties as
supervisor when necessary.
Trained new servers in protocol and etiquette, ordered supplies and tracked
inventory.
Awarded for excellence in interpersonal communications, teamwork, customer
service, flexibility and reliability.
Education
11/2005 - 09/2006 Everest College, Medical Assistant, Diploma
08/1999 - 05/2002 Warren Easton High School, Diploma
References Available on Request
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