Engineer Customer Service
Resume:
JOHN J. HOGAN
Glens Falls, NY. ****1
E-mail: ******@*******.***
Highlights of Qualifications
* Thirty successful years in the aerospace/electronics/manufacturing industry
* Engineering of multi-process production lines
* Program management and executive-level responsibility
* Sixteen years service U.S. Army, Chief Warrant Officer 2 (CW2)
* U.S. State Department certified Counter Terrorism Instructor
Professional Experience
B-Line Carriers, Inc. Brooksville, FL. (9/05-6/10)
Operations Specialist/Dispatch. Specializing in the day-to-day operations of a medium-sized petroleum/fuel carrier with a base of operations encompassing the entire state of Florida. Secondary operations throughout the southern U.S. in response to government agencies and as requested. Supervised 36 drivers from 2 “base yards” (Tampa and Orlando). Mandated all aspects of scheduling, maintenance and hours-of-service requirements. Obtained detailed dispatch specifications for customers, performed load planning activities, coordinated load assignments, monitored customer’s physical inventories, handled administrative paperwork, and computer entry duties. The main objective was to verify that the customer’s needs were met in a prompt and professional manner.
Butler Heating andA/C Brooksville, FL. (9/04-7/05)
HVAC Technician/Duct Installer
Avex Aircraft Services Burlington, VT. (8/03-12/03) Ramp Agent/Operations. Operated ramp-servicing vehicles and equipment and perform other ground support duties at Burlington International Airport. Regular work duties included driving and operating baggage tugs, towing tractors, belt-loaders, ground power units and other vehicles and equipment. Positioned passenger-loading stairs, operated aircraft cargo doors, and marshaled aircraft into and out of gates and ramp positions. Communicated with flight crews via UHF radio to coordinate aircraft arrivals and departures. Utilized SABRE system to complete all required electronic forms, send messages system-wide and to report arrival/departure times and fuel loads. Responsible for sorting and loading cargo and passenger baggage according to aircraft weight and balance. Ensured safety as the highest priority, as most work is on noisy, crowded ramps in various weather conditions, with no room for error. Performed manual duties, such as unloading, sorting and placing passenger baggage on airport baggage carousels. Cleaned and prepared interiors on aircraft that remained overnight.
Bolton Valley Resort Bolton Valley, VT. (7/01-5/03)
Retail Store Manager / Consultant. Oversaw a retail store and deli operation at a renowned ski resort. Managed all facets of retail operations, including, but not limited to, inventory management, marketing, customer service, food preparation and training/oversight of all employees. Interfaced directly with vendors and sales representatives from six suppliers on a weekly basis. Reported to the resort Food and Beverage Manager. Operated one of the highest grossing revenue operations at the resort. Consultant on an as-needed basis for the Bolton Valley Resort Food and Beverage Director.
Keurig, Inc. Wakefield, MA, Cambridge, MA, Waterbury, VT. (1/98-7/01)
Process/Packaging Engineer. Responsible for all aspects of product from existing and future production lines. Evaluated, redesigned, repaired and supervised all mechanical and electrical processes unique to the production lines. Liaison with host management to ensure smooth operating parameters and requirements. Oversaw all operations personnel. Monitored and reprogrammed associated Ladder Logic programs if deemed necessary. Provided technical assistance and training to customer base. Developed, documented and ensured repair parts inventory and ordering cycles. Utilized CAD programs to ensure compliant replacement parts. Maintained overall responsibility for 10 million produced units per calendar month. Continuous Program Management. Researched, quantified and instituted specific QA/QC program for Keurig’s K-Cup production lines. Authored a comprehensive training and certification manual. One hundred percent accountability in training and certifying all machine operators, quality control inspectors and maintenance personnel. Answered to V.P. Engineering/Operations.
Independent Contractor Salt Lake City, UT, Park City,UT (6/96-10/97)
Packard Bell/NEC (Premier Technical Support)
Purolator Products (Quality Inspector)
Ericsson, Inc (Field Engineer)
Lucas Aerospace Park City, UT. (10/94-5/96)
Quality Engineer. Responsible for the classification, control and disposition of non-conforming parts and material. Utilized SPC and other tests/evaluations to assist in the disposition process. Monitored the effectiveness, appearance and quality of sourced parts and in-house manufactured gears. Experienced using calipers, micrometers, indicators, air gages and other inspection tools/gages. Launched and completed the F-18 E/F AMAD first article program. Liaison with customer and government representatives to ensure acceptance of flight and engineering/development hardware. Ensured compliance with ASME Y14.5M, Mil-Q-9858A, ISO 9001, prints, schematics and all other applicable standard practices. Coordinated improvement issues as needed. Total responsibility for program progressiveness at the quality level.
Independent Security Consultant Various Locations (4/94-9/94)
Domestic/International Travel Various Locations (10/92-4/94)
U.S. Army Various Locations (10/76-10/92)
Chief Warrant Officer 2. Managed a high-tech electronics repair facility. Developed innovative programs that enhanced proficiency, increased system reliability and generated savings of $15,000 per quarter. Administered assets of $65 million. Subject-matter-expert in the theory and repair of state-of-the-art missile systems and all associated radar configurations. Program/Action Officer at the Directorate of Training Development (DOTD), Headquarters, Air Defense Artillery Center and School, Ft. Bliss, Tx. for the development of a training/certification program for a new and unique ADA system. Extensive research; personally writing and experiencing drills, crew requirements and live fire exercises to accomplish these tasks. Accomplished these tasks in a "need it now" mode. Accomplished assigned tasks within allotted time constraints and under budget. Oversaw its implementation into the active army in the Federal Republic of Germany. My training /certification program is considered standard in the U. S. Army for ADA training. On numerous occasions, performed duties as the “on-the-ground” POC (Point of Contact) for AACG missions (Arrival Airfield Control Group). Consistently called upon to lead troubleshooting and training teams globally as required. Compiled and edited technical documents for publication. Ability to quickly assess situations and act decisively. Unique ability to pinpoint potential issues and to resolve any problems before they become an issue.
Education
Pierce College/University of Maryland
Tacoma, WA, Rep. of Korea
BSEE program
Dept. of Labor
Washington, DC
Journeyman Certificate (Electrical-Instrument Repairer) DOT code 729.281-026
(7,000 hours)
Dept. of the Army
Various Postings---National/International
Extensive management, supervisory, technical and counter-terrorism schooling.
Subject-Matter-Expert in numerous fields.
Rockwell Automation
Marlborough, MA.
Advanced Programming SLC500 Systems
Contact this candidate