Hospitality/Customer Service/Entertainment

AMY L. KARCANES

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JUMEIRAH ESSEX HOUSE Hotel: PBX Operator.

Guest service liaison/PBX switchboard position in one of Manhattan’s oldest, newly renovated, and most

beloved hotels located on lovely Central Park South.

Date of service: Temporary contract. July 18, 2008—October 30, 2008.

FORREST SOLUTIONS: Call Center Operator.

Forrest Solutions Group acquired the outsourcing opportunity to staff

and manage the new 24/7 call center operation at Shearman & Sterling

LLP, a leading global law firm. Duties include placing and logging all

long distance call charges for partners, associates, and administrative staff.

Date of Service: July 2004—October 2007.

CRUISELINK: Hospitality Staff. New York City Piers, NY

Responsible for check in and various liaison assistance for embarking

and disembarking passengers arriving on major cruise lines. The Queen Mary II

and also the Princess and Carnival cruises, are supported by Cruiselink staff.

Date of Service: April, 2004-July, 2004.

The MARK/Mandarin Oriental Hotel Group: PBX Operator.

Responsible for in-house and incoming telephone communications and text

messages for guests and hotel staff.

* Employee of the Month, November 2000.

Date of service: March 2000-May 2001.

RENAISSANCE NEW YORK HOTEL/MARRIOTT CORP.: PBX/Guest Services.

Responsible for within-house and incoming telephone communications for

guests and staff; servicing guest requests & questions, coordinating

engineering and security requests, and providing liaison service to

Front Office management.

*Associate of the Month: October 1997.

**Nominee for the J.W. Marriott Award for Excellence: May 1998.

Date of Service: November 1994-January 2000.

CARRY COMPANY/CARRY KIDS: Franchised Talent Agent for the Screen

Actors Guild, and American Federation for Television and Radio.

Artist representative for adults for film, theater, series television

and daytime drama. Responsible for all actor contract negotiations.

Date of Service: January 1994-June 10, 1994.

HARTER/MANNING/WOO: Franchised Talent Agent.

Agent and talent representative for all areas of legitimate theater,

television, film, and daytime drama. Worked in our Bi-Coastal agency,

located in New York and Los Angeles.

Date of Service: September 1990-October 1992.

PATRICIA WOO AGENCY: Franchised Talent Agent.

Artists representative for live theater, commercials, television, &

daytime drama. Responsible for talent interviews and reviews, procuring

auditions for signed actor clients, conducting new talent searches in

New York acting schools and seminars; negotiating talent contracts.

Date of Service: January 1990-September 1990.

ZOLI TV & FILM: Franchised Talent Agent.

Representative for models for television commercials and special

Television projects. Actor clientele represented for all areas of the

entertainment field from commercials to film. Signed clients and

freelance talent represented. Date of Service: November 1984-July 1988.

DARCY/MASIUS/BENTON/BOWLES ADVERTISING: Assistant Casting Director.

Assisted Casting Directors in all areas of commercial casting projects.

Responsible for organizing agent submissions, actor interviews,

coordinating on-camera casting calls, negotiated extra casting,

provided audition schedules, and performed varied studio on-camera

taping sessions.

Date of Service: August 1981-October 1984.

CF PUBLICATIONS: Editor & Freelance Writer.

Editing and writing stories and articles for several magazines of this

Long Island based publisher of romantic fiction.

Steve Richardson, Publisher. 1995-2000

SCARLETT HILL PUBLISHING: Freelance writer.

Providing romantic fictional stories and articles for several

publications owned by this New Jersey based publishing firm.

Michael Constantine, Publisher.

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EDUCATION:

Computers: Microsoft Word, Windows 95/98/2000/XP. AmCom, Lotus Notes, Outlook.

As well as Opera, FIDELIO, Encore, and Epitome PMS systems for Hotel computers.

Also, I have extensive Meridian, Hitachi, and Lucent telephone console experience.

MASTER OF FINE ARTS M.F.A.: SYRACUSE UNIVERSITY, Syracuse, NY.

Graduate assistant for three years in the Theater department. Taught

beginning acting technique, scene study, and audition skills. Assisted

Professional Theatrical Directors for Syracuse Stage productions.

**Also employed as Assistant House Manager for various Syracuse Stage

productions.

BACHELOR OF ARTS B.A.: SUNY AT FREDONIA, Fredonia, NY.

Acting Performance and Directing Major in Theater Department/Michael C.

Rockefeller Arts Center.

**Served as President of Campus Theatrical Producing Organization,

MUMMERS, during senior year.

**Excellent verbal and written communication skills.

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