Executive Healthcare Administator / Director / Manager

Reginald L. Allen, M.S., CELHP

***** ***** ****** ** **** 505-***-**** / Cell 505-***-****

Albuquerque, NM 87111 E-Mail: *************@*****.***

EXECUTIVE PROFILE

HEALTHCARE INDUSTRY EXECUTIVE / PROJECT MANAGER / DIRECTOR

Healthcare / Long-Term Care / Medical & Clinical Services / Cross-Functional Team Leadership / Proactive Change Agent / Executive & Government Liaison Affairs / Organizational Planning & Strategic Leadership / Project Administration / Quality Assurance / Ethical Leadership / Product Performance / Performance & Productivity Improvement / Process & Performance Optimization / Ethics & Compliance / Consulting / Regulatory Affairs / Partnerships, Alliances & Joint Ventures / Policy Development & Process Management / Failure Analysis & Reporting / Interdisciplinary Collaboration / Program Development & Management / Healthcare Ethics Consultation / Staff Planning & Resource Allocation / Program & Project Leadership / Training & Development / Public Affairs / Multi-Site Hospital & Healthcare Operations / Resources & Facilities Management / Patient Relations / Patient Management / Quality Audits / Treatment Planning/ Crisis Management & Emergency Response / Emergency Intervention / Utilization Review.

MANAGEMENT & LEADERSHIP QUALIFICATIONS

• Dynamic Matrix Management Professional with more than 10 years of increasingly responsible experience developing and managing multi-site healthcare operations. Recognized for consistent success in developing the systems, processes and methodologies to reorganize/revitalize practice operations, increase revenues and enhance profit performance; while ensuring ethical leadership and best practices.

• Leader in the conceptualization, development, implementation and management of best-in-class business organizations. Consistently successful in strengthening enterprise equity value, reducing operating costs and improving bottom-line profitability innovation, creativity and strategic organizational leadership.

• Strategic Planning & Leadership / Growth & Development Strategy / Value Analysis/Vision & Leadership.

• Successful in overcoming demanding market, technological, financial and competitive challenges to drive growth, profitability and performance improvement.

• Combines strong general management qualifications with outstanding performance leading advanced healthcare organizations.

• Integrated and standardized operating and administrative systems to deliver strong and sustainable cost reductions while providing quality care and services.

• Organizational effectiveness and executive leadership experience in streamlining workflow in healthcare settings while ensuring quality healthcare and services through evidence-based decision support, quality management, outcomes reporting and performance improvement.

PROFESSIONAL EXPERIENCE:

Sequel: Bernalillo Academy

(Formerly Camelot for Kids of New Mexico) November 2010 - Present

Director of Quality Assurance & Performance Improvement $68K/Yr

• Cross-Functional Team Leadership in comprehending the integration of information management systems, that impact business processes, operations and healthcare workflows.

• Created internal database management systems to collect data, track, trend and measure patterns of quality care and services while evaluating the effectiveness of systematic processes, programmatic services, root cause analysis and systematic processes while correcting risk deficiencies and ensuring continuous quality improvement.

• Process Redesign and Optimization of internal and corporate QAPI and risk management database designs systematic processes and systems assessments.

• Providing policy, quality, ethical leadership, accelerated turnaround, planning, service expansion, profitability and administrative leadership to one of the leading healthcare providers in the State of New Mexico.

Sequel: Bernalillo Academy

(Formerly Camelot for Kids of New Mexico) December 2010 – June 2011

Interim Director of Program Management / Program Director $22K /Yr

• Dual responsibility for leading both the infrastructural development effort and creating the internal business and human capital resources to support development, implementation and ongoing operations.

• Hired by company within 6 months to serve dual roles in program management, quality assurance and performance improvement in assuring systematic, healthcare workflows, production processes and standards.

• Built systematic and cooperative working relationships between staff and management personnel to facilitate project completion on time, within budget and as per operating requirements.

New Mexico Department of Health

Los Lunas Community Program, Los Lunas, NM August 2007 – November 2010

Deputy Executive Administrator $68K/Yr

• Oversee, Administer, Direct and Supervise the State of New Mexico Department of Health, Los Lunas Community Program with an annual budget of $19,000,000.00 and generated revenue of $19,500,000.00 in the promotion of healthcare, medical nursing, dental, therapeutic, community programs, supported employment, community integration and social services for mentally retarded/developmentally disabled population in the State of New Mexico.

• Oversee Supervision of 334 clinical, administrative and line staff employees. Provide employee and business relations support, human resources, consultation and troubleshooting to 9 departments. Administratively serve 204 total consumers; 224 direct care staff; 21 RN/LPN, physicians, and 89 other support staff.

• Managed real estate and State lease agreement contracts with NM State- Property Control Division and General Services Department for 86 properties.

• Wrote a wide variety of policies and procedures for the State of New Mexico Department of Health and private healthcare and long-term care organizations.

• Delivered strong and sustainable operating gains:

- Provided responsible and accountable program integrity for the Administrative functions and/or activities. Increased revenue base by $3 Million.

- Reduced overtime by 45% from $147K to $75k.

- Increased staff retention rate from 32% to 93%. Increased billing by 60%.

- Reduced worker’s compensation, property and risk liability costs by 42%.

The State of New Mexico Department of Health Santa Fe, New Mexico

Administrative Services Division / Human Resource Bureau April 2004 – August 2007

Loss Control Coordinator/Risk Manager & Health Safety Coordinator $45K/Yr

• Utilized executive management, risk management and business administration expertise to increase annual generated revenue by $2.5 million and recouped $500,000 receivable costs while maintaining profit margins of $5 million.

• Spearheaded design, development and implementation of a comprehensive, company-wide risk management, loss control, ethics, environmental, health and safety programs for 4,000+ employees within the State of New Mexico State Department of Health.

• Led and Directed multiple projects and project teams of up to 25 risk managers, loss control coordinators and environmental health safety coordinators at multiple hospitals & healthcare sites statewide. Wrote loss control, risk management and emergency operation plans, prepared budgets, acquired technology resources and directed multi-site operations.

• Directed remediation of more than 80 sites statewide, reducing government risk and liability, cutting costs and achieving regulatory compliance.

• Conceived, documented, designed and assisted in the web development of an intranet, loss control, risk management and health safety website. Distinguished performance in launching pilot project of a design effort to integrate technologies into healthcare, intranet web-based messaging networks.

• Achieved/surpassed all turnaround objectives and returned the operation to profitability within less than 12 months.

• Assisted in delivering strong and sustainable operating gains by utilizing executive management, risk management and business administration expertise to increase annual generated revenue by $2.5 million and recouped $500,000 receivable costs while maintaining profit margins of $5 million.

The Montebello on Academy by Marriott Albuquerque, New Mexico

(Presently owned by 5 Star Management / Sunrise Senior Living Services) June 2002 – April 2004

Director of Social Services $35K/Yr

• Developed and performed quality assurance of data that is submitted for institutional record keeping, document control and experience with record management systems.

• Responsible for client’s account management, prioritization and forecasting.

• Responsible for implementing, operating, and maintaining a single integrated information system for the cluster divisions and agency.

• Present periodic dashboard reports on the current programs, future opportunities and client issues.

United Cerebral Palsy Associations of New York State, Inc. New York, New York

Assistant Home Manager 2000 - 2001 $33K/Yr

• Managed portion of NY State General Funding Budget & Programs of $1,000,000.00 for long-term services division for children and adults with (MR/DD) mental retardation and developmental disabilities. Managed and streamlined all phases of business practices and daily operations in 6 institutional homes for a non-profit state organization.

PRIOR EXPERIENCE:

RESEARCH & TEACHING EXPERIENCE:

University of Kentucky - Public Health & Gerontology

Graduate Research Assistant/Consultant Lexington, Kentucky 2001-2001

University of Utah- Gerontology

Graduate Research & Teaching Assistant, Salt Lake City, Utah 1998-1999

EDUCATION:

Walden University, (Online) Minneapolis, MN

Doctorate in Public Policy & Administration, (Ph.D.),

Specializing in Public Management & Leadership

Anticipated Graduation: Fall 2012

Cornell University, (e-Cornell Online), Ithaca, NY

Certificate in Executive Leadership for Healthcare Professionals (CELHP)

Graduated: Spring 2011

New Mexico Highlands University, (Online) Las Vegas, NM

Master of Business Administration, (M.B.A), Specializing in International Business

& Human Resource Management

Anticipated Graduation: Summer 2012

University of Utah Salt Lake City, Utah

M.S., in Gerontology- Specializing in Long-Term Care- (Business) Administration,

Graduated: Fall 1999

Weber State University Ogden, Utah

B.I.S., in Health Administrative Services, Health Information Management, and Gerontology

Graduated: Summer 1998

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