Qualified Guest Services Rep. / Night Auditor

SYLVIA L. COSS RIVERA **** E. LONGVIEW DR. APT. * * WOODBRIDGE,

VA. 22191

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703-***-**** HOME 571-***-**** MOBILE

**************@*****.***

Objective: Seeking a Guest Services Representative position

Experience:

The Hampton Inn - The Hilton Family Woodbridge, Virginia

Guest Services Rep. / Night Auditor 06 / 2006 to 07 / 2008

* (703) 490 - 2300 Carole Downs - General Manager

* Managed hotel to ensure efficient and profitable operation.

* Executed daily operations of completing all reservations

paperwork.

* Established standards for personnel performance, service to

patrons, room rates, advertising, publicity, and credit.

* Was instrumental in walking a over booked guest reservation

to a sister hotel.

* Trained and managed 3 new employees and achieved significant

improvements in their productivity.

* Answered patrons' complaints and resolved problems.

* Processed reservations and addressed guest complaints.

The Cross Roads Inn - Hospitality Partners Quantico, Marine

Base, Virginia

Hotel Management 22134

Head HouseKeeper, Supervisor 04 / 2006 to 05 / 2006

* (703) 630 - 4444 Jeff Roy - Asst. Manager

* Delegated authority and assigned responsibilities to

department heads.

* Supervised 25 employees, scheduled work hours, resolved and

conflicts.

* Inspected guest rooms, public access areas and outside

grounds for cleanliness and appearance.

* Successfully managed a 20 person team doing room inspections.

* Formulated roster and personnel work assignments to assure

work coverage.

Education:

Career Blazers - Computer Learning Center Washington, DC

Certificate / PC Specialist Plus (General) 2001

* Earned a 4.0 grade point average while working full-time at

the Smithsonian Institution in the National American History

Museum

University of MD - European Division - US Army Post Darmstadt,

Germany

Transcripts - 54 Semester Units in Business Administration 1985 -

1988

References: Available upon request

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