Customer Service Human Resource
Resume:
Selena Bowling
Fort Wayne, IN 46818
*********@*****.***
Goal
To obtain a career with steady hours and expand my knowledge in the workforce. I am well motivated and eager to share my excellent customer service skills.
Eduation
September 2009 - June 2010
Completed monthly courses through Volvo Learning for Service Advisor skills and informational knowledge on new products and features.
August 2004 - May 2005
Completed college courses in public speaking, Human Resource, and Business management.
Employment
June 2005 - June 2011 Tom Kelley Volvo Service Advisor
Duties incuded scheduling service appointments. Informing customer on repairs or maintenance needed for the vehicle. Follow up calls to insure customer satisfaction. Collecting payment for open invoices. Mananging one porter and two technicians and insuring they had daily tasks.
August 2004 - May 2005 Ivy Tech major in Business Management
April 2003 - June 2004 FWCS Classified non teaching sub
Duties were different on a daily basis. I would assist in class rooms, in the office or on the play ground. This was just a temporary job while I seeked out better employment.
May 1998 - January 2003 Commerical Parts and Service CS R
Duties include daily incomming calls for failed restaurant equipment. Scheduling and daily discpatching of 27 technicians covering the entire northern part of Indiana and as far South as Peru. Customer follow up calls to insure customer satisfaction and completion of repairing the product. The company moved to a local call center in Indianapolis. It is now called GCS.
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