Customer Service Manager

ROBERT ANTWI

** **** ******* ******* *****, #**L • Bronx, New York 10468

Telephone: 347-***-**** • Email: ************@*****.***

ACCOUNTANT • FINANCIAL / BANKING SPECIALIST

Accountant with extensive financial experience and a proven ability to streamline processes and improve operations. Identify opportunities to eliminate unnecessary expenses and improve workflow, designing and implementing strategies that deliver measurable results. Coach and mentor junior-level employees, providing training and support. Use exceptional interpersonal and communications skills to build consensus and align activities with corporate goals. Ensure data integrity. Generate accurate reports.

Accounting • Bookkeeping • Bank Operations • Budgets • Teamwork • Regulatory Compliance

Tax Preparation • Continuous Process Improvement • Quality Improvement • Customer Service

Staff Training • Communications • Accounting Software • Productivity • Financial Reporting

PROFESSIONAL EXPERIENCE

MTA – NEW YORK TRANSIT MUSEUM, New York, New York • 2010 - MAY 2012

Leading cultural institution operated by New York’s Metropolitan Transportation Authority, which serves approximately 11M passengers daily.

Accounting / Finance Aide (Internship): Created revenue and credit card sales reports on a weekly and monthly basis. Managed purchase orders in conjunction with colleagues, preparing, updating and maintaining purchase orders and processing request for payments to facilitate timely reimbursement. Used Fund EZ software to reconcile monthly bank statements for financial accounts.

Key Accomplishments:

• Made significant contributions to improving business revenue by approximately 85%, designing and implementing new processes to increase efficiency and streamline operations.

• Expedited payment processing for numerous suppliers, debtors and interpreters.

• Consistently exceeded standards for accuracy and timeliness.

COOKIES ON MELROSE, Bronx, New York • 2008-2009

Department store specializing in children’s apparel with approximately 7 locations.

Receiving Manager: Managed merchandise receipts for store, placing inventory into appropriate categories and forwarding to various departments for display. Spearheaded special projects. Trained new staff. Built positive relationships with customers. Continuously improved and streamlined procedures. Assisted with check-out.

Key Accomplishments:

• Designed and implemented more effective inventory replenishment practices to increase sales and ensure availability of stock.

• Instructed new employees on effective practices and positive customer service, improving store image and garnering repeat business.

• Increased productivity by identifying ways to streamline workflow and improve efficiency.

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ROBERT ANTWI • Page 2 • ************@*****.***

CHURCH OF CHRIST MISSION CLINIC, Kumasi, Ghana • 2006-2008

Charitable health services organization with approximately 50 staff.

Accountant: Managed core accounting and business administration functions, including financial recordkeeping, report generation (monthly, quarterly and yearly) and sales data. Ensured compliance with regulatory guidelines and internal / external policies. Directed staff, aligning activities with organizational goals. Led cost-cutting and waste-reduction initiatives.

Key Accomplishments:

• Improved revenue 80% over prior year by identifying opportunities to eliminate waste and streamline operations, leading staff efforts to increase efficiency.

• Successfully managed data integrity, established system to document transactions and ensured compliance with all applicable regulations and policies in financial management practices.

METRO HEALTH DIRECTORATE, Kumasi, Ghana • 2003-2006

Government organization that administers metropolitan health services.

Accountant: Managed bank reconciliation statements on a monthly basis, preparing documentation. Liaised with banks. Managed special accounts, processing payments for healthcare providers and food vendors. Oversaw cashbook entries. Directed special projects.

Key Accomplishments:

• Played a key role in increasing TB awareness (84% increase) and reducing impact of disease by approximately 80%.

• Received recognition by executives for high quality of work, ensuring data integrity and accuracy.

CAREER NOTE: Also served as Staff Accountant at the University of Education in Ghana, managing library revenues and handling salary issues in conjunction with main office, and as an Accounting Intern at Suntreso Government Hospital during summer breaks while completing studies.

EDUCATION & PROFESSIONAL TRAINING

Ongoing – Master of Science in Accounting & Financial Management

DeVry University, Keller Graduate School of Management, New York, New York

Bachelor of Science in Accounting

University of Education at Winneba, Winneba, Ghana

H&R Block Tax Preparation Course

TECHNOLOGY SKILLS

Microsoft Office Suite • Fund EZ

ROBERT ANTWI

20 West Mosholu Parkway South, #23L • Bronx, New York 10468

Telephone: 347-***-**** • Email: ************@*****.***

Dear Hiring Manager:

With a history of successfully managing all aspects of accounting for public and privately operated organizations, I am now seeking an opportunity to join your team. Having streamlined operations and established best practices to ensure data integrity, I am certain I will become a key asset to your group.

My ability to work with diverse teams to eliminate unnecessary expenses and improve operations can provide a competitive advantage to your organization. My career highlights include:

• Analyzing operations and identifying opportunities to increase revenue, cut costs, eliminate waste and optimize internal procedures.

• Consistently exceeding standards for accuracy, using focus and attention to detail to ensure data integrity and delivering reports on time and according to internal and external specifications.

• Working cooperatively with cross-functional groups, using excellent communications skills and collaborative leadership style to build consensus and create highly functional teams.

Although this letter and the enclosed resume serve as an introduction to my skills and qualifications, I would welcome the opportunity to discuss the accounting expertise I offer in greater detail.

Please feel free to contact me to schedule an interview. Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Robert Antwi

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