Customer service
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CONTACT INFO
ANDREA L. BURTON
CANAL WINCHESTER OH.43110
***************@*****.***
Home:614-***-****
Contact Preference: TELEPHONE
Resume Headline: CUSTOMER SERVICE
OBJECTIVE: TO MAINTAIN A LONG TERM CAREER THAT OFFERS ADVANCEMENT AND A OPEN DOOR POLICY TO MANAGEMENT/DYNAMIC PROFESSIONAL WITH A BACKGROUND IN CUSTOMERSERVICE, PUBLIC RELATIONS TALENT AND THE ABILITY TO PROVIDE EXCELLENT CUSTOMER SUPPORT. PERSONABLE AND OUTGOING, COMFORTABLE COMMUNICATING WITH PEOPLE FROM DIVERSE BACKGROUND, OCCUPATIONS, AND CULTURES. THRIVE ON CHALLENGES AND QUICKLY ADAPT TO NEW ENVIROMENTS AND RESPONSIBILITIES.
EXPERIENCE:
01/2008-PRESENT COMMUNITY UNITED HOME HEALTH COLUMBUS OH.
PUBLIC RELATIONS/MARKETING/VENDING
5/2006-01/2006 AVX MYRTLE BEACH, SOUTH CAROLINA
MANUFACTURING-INSPECTOR MAKE SURE COMPUTER CHIPS FOR HOSPITAL/MILITARY CONTRACTS ARE MADE CORRECTLY BY OTHER MANUFACTURING STAFF THE COMPANY BEFORE BEING SHIPPED TO OTHER MANUFACTURING COMPANIES, CALABRATING industrial instrumentation.
6/2005 - PRESENT T.L.C. ETC. MYRTLE BEACH, SOUTH CAROLINA OWNER-CONTRACTOR COMPANY FOR NEWLY CONSTRUCTED HOMES, MOVE IN/MOVE OUT,lARGE COMMERCIAL CONTRACTS ETC. CONDUCTING JOB INTERVIEWS, TRAINING,INTERVEWING,STRONG CUSTOMER SERVICE SKILLS, GOOD DECISION MAKING SKILLS,THE ABILITY TO IMPROVE CUSTOMER SATISFACTION, PREPAREING CONTRACTS REPORTS AND CONTRACT.
1/05-07/05 Delta Global Service operating United Express flights -Atlanta, Ga. Ticket/Gate/Ramp Agent
8/2002 - 4/2004 HORRY GEORGETOWN TECH. COLLEGE HWY. 501 CONWAY, SOUTH COROLINA-CLERICAL FOR THE RESEARCH DEPT. THIS DEPARTMENT RESEARCHES THE NEED FOR EACH INDIVIDUA PROGRAM THAT IS OFFERED IN COLLEGE, OUR DEPARTMENT ALSO SEEKS OUT GRANTS TO FUND THEM AS WELL.
4/1998 - 1/2002 ANTHEM BLUE CROSS & BLUE SHIELD OF OHIO WORTHINGTON OHIO
CUSTOMER SERVICE A5 WORKING KNOWLEDGE OF PRIOR AND CURRENT POLICIES AND PROCEDURES. REVIEW REQUEST BY MAIL CORRESPONDANCE, AND TELEPHONE INQUIRIES REGARDING INSURANCE CLAIMS OR POLICIES FOR MEMBERS AND PROVIDERS. WHICH INCLUDES BENEFITS,EOB'S, EFFECTIVE DATES, COORDINATION OF BENEFITS, AUTHORIZATIONS, LEVEL 1 GUIDELINES. GROUP INFORMATION, ADJUSTMENTS, ETC. PERFORM RESEARCH AND INTERPRET POLICY
PROVISIONS TO DETERMINE THE MOST EFFECTIVE RESPONSE. PROFICIENT WRITTEN AND ORAL COMMUNICATION AND ANALYTICAL SKILLS. BASIC ACCOUNTING PRINCIPALS, STRONG PLANNING AND ORGANIZATIONAL SKILLS WITH A POSITIVE ATTITUDE. KNOWLEDGE OF PRESCRIPTION DRUG FORMULARY THROUGH ANTHEM PRESCRIPTION MANAGEMENT. HIGHLY DEVELOPED COMMUNICATION, PROBLEM SOLVING, PC EXPERIENCE. ABILITY TO DEAL WITH CONFIDENTIAL ISSUES WITH A HIGH DEGREE OF PROFESIONALISM.
3/1997 - 4/1998 St. Ann's Hospital COLUMBUS OHIO
ER REGISTRATION/OUT PATIENT AND INPATIENT ADMITTING AND REGISTRATION. MEDICAL RECORDS UPDATE,FILING, FAXING, ANWERING PHONE INQUIRIES, AND ACCOUNTS RECEIVABLE.
2/1995 - 5/1997 CHAMPUS/TRICARE BLUE CROSS & BLUE SHIELD OF SC SURFSIDE BEACH SOUTH CAROLINA-CUSTOMER SERVICE CA III WORKING KNOWLEDGE OF PRIOR AND CURRENT POLICIES AND PROCEDURES. REVIEW REQUEST
BY MAIL CORRESPONDANCE AND TELEPHONE INQUIRIES REGARDING INSURANCE CLAIMS OR POLICIES FOR MEMBERS AND PROVIDERS WHICH INCLUDE BENEFITS EFFECTIVE DATE,COORDINATION OF BENEFITS,LEVEL 1 GUIDELINES, GROUP INFORMATION,ADJUSTMENTSEETC. PERFORM RESEARCH AND INTERPRET POLICY PROVISIONS TO DETERMINE THE MOST EFFECTIBE RESPONSES, PROFICIENT WRITTEN AND ORAL COMMUNICATION AND ANALYTICAL SKILLS. BASIC ACCOUNTING PRINCIPALS. STRONG PLANNING AND ORGINAZATIONAL SKILLS WITH A POSITIVE ATTITUDE AND HIGHLY DEVELOPED COMMUNICATION. PROBLEM SOLVING WITH PC EXPERIENCE WITH THE ABILITY TO DEAL WITH CONFIDENTIAL ISSUES WITH A HIGH DEGREE OF PROFESSIONAL.
1/1994 - 11/1996 COLUMBIA GRAND STRAND HOSPITAL MYRTLE BEACH SOUTH CAROLINA-ER REGISTAR OUT PATIENT AND ER REGISTRATION AND ADMITTING. PBX OPERATOR, BILLING AND ACCOUNTS RECEIVABLE PROCEDURES.
2/1996 - 11/1996 CONWAY HOSPITAL CONWAY S.C.
ER/OUT PATIENT REGISTRATION OUR PATIENT/INPATIENT REGISTRATION, PBX OPERATOR, MEDICAL RECORDS MAINTINENCE,FILING, ACCOUNTS RECEIVABLE.
12/1993 - 10/1990 SANDS OCEAN FRONT RESORTS MYRTLE BEACH, SC
RESERVATIONS-REGION OF RESERVATIONS AND ENSURING EXCELLENT CUSTOMER SERVICE.
6/1988 - 9/1990 MOBIL MAGIC GRANDVIEW MO.
COLLECTIONS SUPERVISOR-TRAINING, SCHEDULING, ADVISING CUSTOMERS ABOUT DELIQUENT ACCOUNTS. SETTING UP PAYMENT AGREEMENTS WITH CONSUMERS, ENSURING THAT DEBTORS ARE TREATED WITH RESPECT AT ALL TIMES AND THAT ISSUES ARE RESOLVED QUICKLY. ASSIGNING ACCOUNTS,ALTERNATING 90 TO 120 DAYS BASIS TO PROVIDE MAXIMUM COLLECTION RESULTS/ REVIEW ACCOUNTS EVERY 30 DAYS.
EDUCATION: 5/2004 HORRY GEORGETOWN TEC.COLLEGE
ASSOC. RADIOLOGY/NUCLEAR MED.
08/2008-CURRENT-COLUMBUS STATE
ASSOC. SCIENCE-NURSING
6/1989 ALTON SR. HIGH/C.J.C.C.
HIGH SCHOOL DIPLOMA-ADVANCED CLASSES
5/1989 J..B. JOHNSON
Vocational COSMETOLOGY
AFFILIATIONS: 4/2000 - Present C.A.S.A VOLUNTEER
SKILLS: CRT,DATA ENTRY- ALPHA AND NUMERIC,ACCOUNTS REC.,MICROSOFT 2000,
POWER POINT,EXCEL ACCESS,PUBLISHER & FRONT PAGE,OUTLOOK,SPREAD SHEET.
REFERENCES: REF.NAME: ALYCIA NICHOLES
PROFESSIONAL:SITE MANAGER
PHONE:843-***-****
REF.NAME:LYNETTE JONES
PROFESSIONAL:CODER
PHONE:678-***-****
REF.NAME:TUMANI ORTEZ-BURTON
PROFESSIONAL:SUPERVISOR
PHONE:404-***-****
YEARS OF RELEVANT WORK EXPERIENCE: 10+ YEARS
DATE OF AVAILABILITY: IMMEDIATELY
DESIRED STATUS: FULL TIME
DESCRIPTION OF MY PERFECT JOB: ONE THAT OFFERS ADVANCEMENT AND TRAINING
OPPORTUNITIES WITHIN THE COMPANY TO FURTHER MY CAREER AS AN EMPLOYEE. ONE THAT OFFERS TUITION REINBURSMENT, AND POSSIBLE BONUS INCENTIVES.
MY IDEAL COMPANY: ONE THAT INPOWERS ITS EMPLOYEES TO MAKE A DECISION TO
FURTHER THEIR CAREER IN LINE OF WORK OFFERED.
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