Customer Service Medical

MARCELL K. REYNOLDS

**** *********** **. ** #*** 678-***-****

Atlanta, GA. 30331 (203) 543- 3371

*************@*****.***

MEDICAL RECEPTIONIST / CUSTOMER SERVICE

Profile

Proven diverse background with over nine plus years of experience in a high volume environment with responsibilities in healthcare administration, customer service, data entry, general office clerk, and various other related tasks.

Excellent customer service, dependable and results oriented, team-oriented, with excellent oral and written communication skills, assertive, flexible, and possess the ability to adapt to changing conditions.

Computer skills include proficient in Microsoft Applications (Excel, Word,), and Internet savvy.

CORE SKILLS

Medical Receptionist Medical Biller Insurance Medical Claims

Medical Clerk

Customer Service

Clerical

Appointment Setter

Communication

Business Associate

Team Building

Critical Thinker Switchboard Operator

Professional Experience

St. Vincent’s Family Health Center, Bridgeport, CT 6/ 2010-06/2011

Medical Receptionist

• Answered inquiries and obtain information for general public, customers, visitors, and other interested parties

• Operated switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments

• Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

• Transmited information or documents to customers, using computer, mail, or facsimile

• Performed administrative support tasks such as proofreading, and operating calculators/computers to work with invoices and other sheets

• Collect, sort, distribute and prepare mail, messages and courier deliveries

• Received payment and record receipts for services(co-pays)

• Respected and maintain patient privacy assuring confidentiality at all times

• Registerad patients according to established protocols, determing insurance eligibility and their need for applying for other services

MARCELL K. REYNOLDS *************@*****.*** Page two

Prime Health care of Southport, Southport, CT

06/2008-02/2010

Medical Clerk

• and referrals Answered multi-line telephone system in order to screen and transfer calls to staff

• Compile, process, and maintain records of patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of health care system

• Processed, maintain, compile, and report patient information for health requirements and standards

• Prepared invoices, billing information, and insurance re-certifications

Bridgepot Hospital Bridgeort,CT 03/2002 05/2007-

Business Associate

• Retrieved patient medical records for physicians, technicians, or other medical personnel

• Processed patient admission and discharge documents

• Managed high volume of incoming calls and direct to appropriate destinations

• Protected the security of medical records to ensure that confidentiality is maintained

• Performed general office duties and respond to medical code alarms

EDUCATION AND TRAINING

Housatonic Community College Technical College, Medical Billing and General Studies, 2011, Bridgeport, Connecticut

Central High School, Bridgeport, Connecticut High School Diploma

August 22, 2011

To Whom It May Concern:

Re: Medical Receptionist / Medical Biller

Dear Sir/Mam,

I am pleased to have this opportunity to present my qualifications and employment background in support of my resume. I have a unique combination of medical receptionist, billing, and general office administration experiences. I believe these experiences render me uniquely competent to effectively assist any given organization in achieving its mission.

I possess the experience and ability to maintain a professional environment within a healthcare setting by effectively managing patient’s of diverse backgrounds; assisting healthcare staff with proper administration of providing services to patients. My communication skills allows for nothing less than outstanding customer service while interacting with internal and external customers.

Having over nine years of experience in the medical environment where actions/situations require urgent attention and professional decision-making has allowed me the opportunity enhance my skills and deliver quality service.

I look forward to meeting with you to discuss my qualifications and to answer any questions you may have concerning my desire to work in this capacity.

Sincerely,

Marcell K. Reynolds

Contact this candidate