Jocelyn Montoya

*** ***** ** ********* ,** *****

Cell: 516-***-**** e-mail: tz725g@r.postjobfree.com

Work Experience

Sunlife financial Montreal Quebec, Canada.

Customer Service Representative December 2009-febuary 2011

• Handled customer service in a call center for health insurance.

• Responsible for outbound/Inbound calls.

• Handled customers with questions on there claims reports.

• Handled member’s coverage depending what they wanted to know on medical and dental information.

• Transferred members to other departments depending on what there need were.

Reliance Protectron/ UEI Finances Montreal Quebec, Canada.

Customer Service Representative May 2006-December 2009

• Provided customer billing information and technical question on water heater, air conditioner, furnaces.

• Handled signing up new members to rent them or buy coverage plans.

• Approved credit to local hvac companies

• Transferred customers to other departments depending what there need was.

• Coordinated and trained new agents for the position.

• Updated customers account.

Arden Store Complexe Les Ailes De La Mode, Montreal Mall.

Assistant Manager Nov 2003-Jun 2006

• Handle the cash and the complaints of customers.

• Organized the store merchandise, handled displays in the store.

• Coordinated and trained new employees.

• Handled bank deposits and maintenance of store.

• Shipped the defects merchandise to the main office by Purolator and also had to signed to received the new merchandise

EDUCATION

College Marie-Victorin in Montreal 2009

- Graduated as in Early Child Hood Education.

- One years of Social Science

- One year of International Science.

Skills

Ms Word, Ms Excel, Data entry, fluent in French and Spanish

Reference upon Request