Customer Service Representative
Resume:
Monica Key
**** ******** ******, ************ , ** , 19140
Home Phone: 267-***-****| *******@*****.***
A results-driven, dedicated professional with experience in [customer service]
Objective
Seeking a challenging entry level position where my education, experience, skills and training will be utilized.
Professional Experience
Panera Bread 610-***-****
Customer Service Representative October 2011 - Present
Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Greet customers entering establishments.
Answer telephones, direct calls, and take messages.
Make barista drinks and handle bakery items
County Assistance Office 215-***-****
Greeter November 2010 – July 2011
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive documents, examine and create receipts for clients.
Hear and resolve complaints from customers and public.
Compile and file records.
Shredding of documentation
McDonalds 215-***-****
Crew member May 2010 - August 2010
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Accept payment from customers, and make change as necessary.
Clean and organize eating, service, and kitchen areas.
Notify kitchen personnel of shortages or special orders.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Relay food orders to cooks.
H&R Block 215-***-****
Customer Service Representative February 2010 - April2010
Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Greet customers entering establishments.
Answer telephones, direct calls, and take messages.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Education
Diploma in [Design], [Architecture + Design Charter High], Philadelphia , PA , 2008 [GPA 3.4]
Philadelphia OIC Opportunities Inn Philadelphia, PA, 2011 [Certificate in The Hospitality Training Institute] Guest Services Course focused on several different aspects of housekeeping operations, and received instruction on guestroom cleaning, with an emphasis on hotel standards. Learned the importance of guest satisfaction and routine room inspections. Received technical instruction in cleaning rooms within industry standards of 25 minutes. Developed bed making skills in 3 minutes. Hands on experience in simulated guestroom environment.
Doubletree Guest Suites Philadelphia West Philadelphia, PA Completed two week internship working in laundry and guestrooms. Items were washed, examined, pressed and sorted. Guestrooms were thoroughly cleaned with inspections added to overall performance.
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