CS Resume

**** ***** **** ***** ******: 708-***-****

Elmwood Park, IL 60707-2629 Home : 708-***-****

E-mail: ************@*********.***

Michael Andry

Goal: To work part as customer service agent from home

HIGHLIGHTS OF QUALIFCATIONS

Committed Customer Orientated Dedicated

Fast Learner Focused Goal/Results

Good Listener High Energy High Integrity

Innovator Leader Persistent

EXPERIENCE

Accounts Receivable Options (ARO) – Kansas City, Missouri –

July 2008/Present

• Worked on People To People Student Ambassador Program. Virtual Call Center

• Answered questions about program

• Reserved seats for informational meeting

National Telecommuting Institute (NTI) – Boston, Massachusetts –

July 2007/February 2008

• Worked for The Customer Care Group - Customer Service Agent assigned to Restoration Hardware. Virtual Call Center

• Researched order status.

• Informed customers of delays or cancelled orders by phone.

• Answered customers’ e-mails concerning returns, billing, pricing and general merchandise questions.

• Received bonus for perfect attendance.

Sears – Chicago, Illinois – March 2003/June 2006

• Salesman – advised customers on products that they would be purchasing.

• Processed both cash and charge sales and credit card payments.

• Resolved customers’ issues with billing and delivers and merchandise.

• Scheduled merchandise deliveries.

• Set up and maintained merchandise displays.

• Won numerous awards for sales excellence.

Spherion – Lincolnshire, Illinois – August 2005/January 2006

• Temporary position – Call Center – Customer Service Agent.

• Assigned to Hewett Associates – aided employees of different companies to enroll in their companies’ annual insurance benefit program.

• Explained the differences of each insurance plans and assisted in medical claims.

• Explained about beneficiaries on life insurance policies.

• Received award for perfect attendance

O’Hare Hilton Hotel – Chicago, Illinois – September 2003/November 2004

• Front desk agent.

• Greeted and checked guests in and out of rooms.

• Made sure all of guests’ needs were met.

• Charged guests for room and services.

• Ran reports to make sure all checked out guests were charged for all mini bar and services that were not on original statements were charged.

• Used Onque computer program to create occupancy and Hilton Honors reports.

• Maintained front desk counter.

• Awarded for up selling rooms with treadmills.

Circuit City – Elmwood Park, Illinois – August 1993/ February 2003

• Merchandise Manager/ Salesman

• Maintained $60,000-90,000 per month n sales.

• Provided exceptional customer service in aiding customers with product choices, diagnosing customers’ issues and providing resolutions.

• Trained, motivated and evaluated new employees.

• Developed schedules and supervised a staff of eight in my department.

• Managed front and back of the house operations.

• Aided sales people in theirs sales.

• Scheduled product delivery and oversaw shipping and receiving of store merchandise.

• Developed, installed and maintained floor and visual displays.

• Assisted in the opening of new stores in the Chicago land area.

• Member of The President’s Club, awarded for sales excellence.

• Awarded for merchandise displays.

• First person in Chicago market to be certified to sell in all departments.

EDUCATION

DePaul University – Chicago, ILLINOIS – September 1972/June 1974

• Completed 2 years – Accounting Major

• Member and officer in Delta Sigma Pi Fraternity

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