Senior Customer Service Support

Summary; ** years experience in the transportation industry, including background in management and customer service supervision.

Experience;

****-**** ******** *********--***** Office Manager

Served as customer service supervisor for all national accounts and 150 local customers. Reponsibilities included Electronic Data Interchange (EDI), as well as working with local and regional shippers to resolve problems, Supervised activies of 12 employees.

2004-2008 Jevic Transportaiton---Senior Operations Support

As the OS&D specialist for the Atlanta facility, I was responsible for the performing all clerical/administrative procedures including but not limited to the coding, imaging of related documents and customer bill of lading, retrieve printed delivery receipts and do daily reconciliation of all freight not

accounted for in the dock area, and make the necessary calls and follow up to ensure problems were solved, Had daily contact with drivers to resolve any OS&D issues.

Education; 1960 Terrace High School Terrace B.C Canada

Administrative Skills

Oeprations management; transportation routing, tracing and scheduling of

appointments.

Microsoft office, Word, Excel; answering of multiple phone lines

Jevic JCAT system on time tracing; Qualcomm and Cheetah global communication system.

Ability to work independently with a strong attention to detail.

Strengths; I am confident that I would bring energy, dedication, and eceptions office and customer service skills to your organization.

Contact this candidate