Customer Service Sales Representative

LAUREN A. SPENCER

Phone: 409-***-**** ● tynm8p@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Office Assistant experienced in data entry, customer service, answering multi-line phones, filing

and customer invoicing.

Able to multi task in a fast paced environment with minimal supervision.

Entry Level user of Microsoft Office Suite (Word, Excel and PowerPoint) and QuickBooks

software.

Ability to type 72+ words per minute.

Strong organization skills.

PROFESSIONAL EXPERIENCE

EZ Tan

Sales Representative League City, Texas

April 2011-September 2011

Exceeded sales goals for tanning services and products

Responsible for outstanding customer service and logging customer complains after helping them resolve

Instructing customers on how to correctly use equipment and tanning products

Entrusted with closing the cash drawer and locking the store at the end of the night/or opening for the day

Sonic Drive-Thru Santa Fe, Texas

Customer Service Representative May 2010-August 2010

Responsible for proper intake and delivery of customer orders

Entrusted with receiving and processing payments

Ensured premises complied with company cleanliness standards

Malibu-Tan Santa Fe, Texas

Sales representative February 2010-May 2010

Primary point of contact for incoming customer phone calls

Scheduled appointments

Exceeded sales quotas for memberships, services, and products

Instructed Customers or proper use of equipment including safety

Precautions regarding UV rays

Texas Creative Embroidery Santa Fe, Texas

Office Assistant November 2008-October 2009

Answered incoming calls

Assisted customers with placement of orders

Utilized QuickBooks in order to create invoices and process billing

General filing duties

Planet Beach Contempo Spa League City, Texas

Customer Service Representative January 2008-April 2008

Received and routed incoming phone calls

Scheduled customer appointments

Ensured equipment’s cleanliness complied with regulations

Trained as Sales Representative for memberships, services, and products

Tanta Sea Tanning Salon Santa Fe, Texas

Front desk/sales associate May 2007-December 2007

Initial point of contact for walk-in and telephone customers

Sold memberships, services, and products

Maintained hygienic standards for equipment and facilities

EDUCATION

HS Diploma – Private home school

College of the Mainland –Attended Full-Time (some college coursework completed)

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