Sales Customer Service
Resume:
Jerry Douglas
***** ******* ** *********, ** ****4-1464
txve0j@r.postjobfree.com
PROFILE
Thirty four years of experience in management, sales, customer service, and technical expertise. Thirty six years of leadership in youth mentoring programs, Boy Scouts, Royal Rangers, and local Churches.
This background has given proficiency in the following core competencies:
* Motivational techniques - Trained in letting employees lead through TBO(Team Based Organization. Scoutmaster of local boy scout troop. Attended and led numerous leadership classes.
* Sales and Marketing - Proven strategies and implementation from five major food companies. Several awards for sales leader in state and regional contest.
* Cash flow management - Responsible for reconciling receipts and deposits for daily operations at Food City and in own business in retail and wholesale.
* Human Resource regulations and practices - Was trained to administer FMLA for Verizon and OSHA for Food City. Also trained in Local laws for collections and consumer rights.
* Customer Expectations and Satisfaction- Number one priority to see that these are met through proper follow-up, and commitment to DRIFT(Do it right the First Time)
EXPERIENCE
Verizon Communications Inc., Salisbury, MD 1993-2011
Sales Consultant (93-98) - Leader in sales for 6 years, Promoted to management within 2 years. Led numerous training classes for new consultants, and special skill classes on software uses.
Services Technician (98-10) - Skilled in Telephone, DSL, Networking, for residential and business. One of first to be trained in DSL deployment. Learned pole climbing at age of forty-two. Worked outside and inside in all weather conditions. Worked independently and also led classes on how to sell to customers.
K & J Enterprises, Salisbury, MD 1990-1993
Owner/Operator - Owned business as sales distributor for two national franchises, Stella D’oro and Archway Cookies Inc. Had territory covering entire eastern shore of MD, VA, and DE. Sales Awards for percentage increase for three years.
Eastern Shore Markets, Exmore, VA 1983-1990
Store Manager - Managed seven different stores for company, opening two. Worked closely with district managers to achieve uniform company wide policies through training classes. Responsible for inventory, scheduling, procurement, vendor, and profit loss statements.
Superfresh Food Market, Salisbury, MD --1977-1983
Night Clerk - Full time employee as night stocker and cleaning of floors.
Montego Bay Market, Ocean City, MD 1973-1977
Asst. Manager- worked from stock clerk up to position of opening and closing store. Mostly summer job and part time in winter as worked way through college.
EDUCATION
Salisbury University, Salisbury, MD - BS Business/Marketing, 1994. BS Liberal Arts, Music-1994.
SKILLS
Technical - Computer and Network setup and repair, Proficient in following software; Windows 98-7, Apple OS Lion, Access, Excel, Lotus, office, Outlook, Quickbooks, Low Voltage Electrical wiring,
Management - JIT inventory procedures, Associate Scheduling, Profit Loss statements, Conflict resolution, Procurement procedures, Display marketing,
Leadership - Active in leadership positions in local volunteer groups since eighteen. Served on church board and treasurer.
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