Management Staff

Mark D. Hughes

The MDH Consulting Group Consultant Resume

303-***-**** / txur3u@r.postjobfree.com / Centennial, CO

Mark D. Hughes is a Senior Business Consultant with The MDH Consulting Group. He has over 25 years of experience in end-to-end Business Analyst roles supporting innovative multi-industry Process Improvement initiatives. Specific areas of expertise include ESBS/CPI, e-Commerce, Technology Implementations, Training & Mentoring and Business Restructures & Transformations.

Examples of some of the significant engagements Mark has led include:

- Davidsons Liquors – Directed the expansion of this multi-million dollar retailer through improved use of technology and introduction of increasingly efficient work processes. Re-engineered and integrated e-Commerce Business Infrastructure encompassing Order Entry, Fulfillment & Return, Inventory Control & Procurement, Invoicing, Product Return and Management Reporting practices. Implemented a renewed emphasis on the overall Client Experience to realize double-digit sales and margin growth rates.

- Trust Company of America – Assessed ‘people’ skills, organizational structure and processes in place. Designed, developed, tested and introduced scripted tools to convert large blocks of acquired business to Client’s business systems (ETL). Account Establishment, Trade Order Entry, Fee Billing and Tax Reporting practices were streamlined. Trained staff on appropriate use of developed solutions. Participated in team effort to introduce more efficient system base for managing accounts.

- South Denver Cardiology– Analyzed staff competencies, processes and technology in place for this Cardiology Practice. Defined and directed the introduction of networking facilities allowing the integration of distinct patient, billing and demographic monitoring systems into one cohesive processing platform. Conducted staff training for use of same.

- Maguire Telecommunications – Conducted staff skills assessments and evaluated work processes in place. Proposed solution designed to effectively operate and manage large call center environment.

- Lincoln Trust Company – Performed organizational analysis and developed automated routines to allow acquisition and absorption of account base into Client’s system of record. Account Establishment, Trading and Fee Processing practices enhanced.

- Hermes Private Car – Assessed work processes in place to manage this Private Car concern. Assessed staff skill levels. Introduced revamped tools and technology to more effectively operate the business (accounting, billing and scheduling practices). Trained supporting staff on use.

- Bank of America – Directed creation of common practices team dedicated to the streamlining of all Private Client Lending activities. Managed staffing of team. Team participation in development and deployment of streamlined loan approval and processing activities.

- NationsBank/Bank of America – Served as team participant for the merger of two large, global financial concerns focusing on the ‘marriage’ of distinct loan processing platforms and accompanying Best Work Practices.

- First Union Securities – Team participation in development and deployment of automated interface between Brokerage and Trade Order Entry systems. Provided interface testing logistics and UAT.

- Matrix Advisory Solutions – Evaluated work processes, defined and developed tools designed to efficiently allow the integration of Third Party Administration (TPA) practices with Clearing and Custody back office processing systems.

- MG Advisory Services – Performed start-up of new web-enabled, e-Commerce Investment Advisory Business (JAD). Integrated business into ‘sister’ Clearing and Custodial Platforms. Compliance, AML, Business Resumption Plan Development, Training.

- Institute for Wealth Management – Conducted staff skills, organizational structure, work process and technology assessments of this Investment Advisor. Recommended and implemented staff cross-training routines. Managed introduction and use of turnkey system tools, standardizing practices across distinct operations (Business Development, Account Opening, Portfolio Management, Accounting, Billing and Management Reporting activities).

- Strategic Programs - Management-level evaluation of work processes employed by this Consulting Firm specializing in Staff Turnover Services. Outlined solution for integrating functional ‘Silos’ into one cohesive and simplified operating structure.

OTHER HISTORY:

During the years 1977 – 1995 and 2001 – 2007, Mark held FTE positions of increasing responsibility in Wealth Management, Technology and Administrative Services with Central Bancorporation (US Bank), First Interstate Bank (Wells Fargo). Lincoln Trust Company (FiServ) and Matrix Financial Solutions.

EDUCATION:

The Colorado College – Colorado Springs, Colorado.

Magna Cum Laude, B.S. Business Administration (3.80 of 4.00).

Recipient, Robert W. Kaye Award for THE outstanding graduating student in Business Administration.

Shawnee Mission South High School – Shawnee Mission, Kansas.

Valedictorian, 4.00 G.P.A.

KNOWLEDGE AND SKILLS:

FINRA Series 65 (Investment Advisor) licensed, MS Office (all). Spanish (Fluent). MS Access / Powerpoint / Project / Visio. ETL, Project Management. Financial Analysis, Relius. Executive & Staff Management. SQL, Best Practices, Mac iWeb / iWorks, Omnigraffle, OmniOutliner, Safari, Firefox, Espanol, ESBS (Lean), CPI (Agile), Crystal Reports. Orion IM, Change Management (QA).

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