Mail Clerk, Office Clerk

PROFILE

- Five+ years professional customer service experience

- Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles

- Cash and credit card payment experience

- Accustomed to working in fast-paced environments with the ability to think quickly

- International working experience

- Speak 3 languages

- Detail oriented and analytical thinking

- Working experience with MS Office

WORK HISTORY

- Team Lead – Teavana Corp. (10/2009 – 05/2011,11/2011-01/2012), Fashion Valley Mall in San Diego and North County Fair in Escondido

Sales Associate for a high-end tea store

Provided professional customer service (in English & Spanish) while meeting personal and store sales goals

Developed team and self, by delegating appropriate tasks and responsibilities

Maintained a detailed knowledge of products and services

Opened and closed the store in accordance with company standards

Handled cash & credit card payments on a daily basis

Performed additional managerial duties as necessary

- Receptionist/Assistant –Patria Finance a.s. (02/2007 – 04/2008), Prague, Czech Republic

Investment bank - a subsidiary of KBC bank

Dealt with international clients on a daily basis, answered and forwarded calls, gave administrative support to corporate finance department, handled multiple office tasks, data entry, managed reception desk and its personnel

LANGUAGES

- English, Spanish, Czech

EDUCATION

- High School Diploma

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