Customer Service Manager

SUMMER KOOPMAN

**** ********** ***** **** *** *** Brandon, FL 33511* Cell 813-***-***** e-mail *********@*****.***

PROFESIONAL PROFILE

Hard-Working, service focused, dedicated professional with prior experience in the medical field in a hospital setting. Keen ability to work well with others and be a team member. Extremely effective in a challenging, fast passed environments. Pays close attention to detail while capably managing deadlines. Demonstrates “can do” attitude and willing to go the extra mile.

SKILLS SUMMMARY

Strong verbal, written and interpersonal communication skills.

Convey a sense of urgency to achieve outcomes and exceed expectations.

Maintains a positive attitude and contributes towards a quality work environment.

Well organized, able to adjust priorities, manage time, and multi-task effectively.

Skilled problem solver, focused on thoroughness and accuracy.

Willingness to learn and dedicated to medical industry.

Effective leadership, mentoring and motivational skills.

QULIFICATIONS

ICD-9-CM, HCPCS, CPT, Introduction to ICD-10CM, Medical Terminology, Anatomy & Physiology, HIPPA, Government Payers, Medicare, Medicaid, Third Party Payers, UB-04, EKG/ECG, Electronic Medical Records, MS Software, Office Management, Insurance Claim Processing, Ageing Of Insurance Companies, Insurance Billing Procedures, Payment Posting, Insurance Verification, Scheduling Appointments, Co-Pay and Deductible collecting, 10-Key, Phlebotomy/Venipuncture 2000+Sticks, Vital Signs, Catheter Placements, Injections, Wound Care, Urinalysis

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Coder & Biller, 2011

Hands-on experience includes: medical terminology, anatomy and physiology, diseases process,

Surgical Procedures, life cycle of insurance claims, health care settings, health care payers, procedure and diagnose coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success.

Tampa Bay Medical, Tampa, Fl

Patient Care Technician, 2008

CERTIFICATIONS

Working Towards CPC-A Certification

Certified Nursing Assistant, License# CNA163017

PROFFESIONAL EXPERINCE 2011-Present

Pulmonary Associates of Brandon, Brandon Fl

Insurance and Billing Specialist

Post all payments from patients and Insurance companies daily.

Summer Koopman, (cont.)

Age all insurance companies monthly, along with appeals.

Assist with sending out secondary claims.

Insurance verifications two weeks ahead of patient’s appointments.

Assist in helping front desk check in patients and collect prior balances.

Code all of South Bay Hospital Dr. consultations and post the visits daily.

Tampa General Hospital, Tampa, Fl 2007-2009

Patient Care Technician- Emergency room, Trauma and Psychiatric Ward

Performed direct and indirect patient care tasks under the direction and supervision of the Nurse and or Physician.

Assisted physicians, nurses, social workers and interns in triage.

Took blood pressure, pulse, temperature and respirations.

Kept rooms stocked with adequate medical supplies.

Aided with sutures, cleaned wounds drew labs and applied dressings and splints as directed by physician.

Took, collected and transferred specimens to labs.

Directed patients to examination area in a timely, courteous manner.

Initiated IV lines, catheters and administrated EKG’S.

Maintained the patient’s hygiene, dressed and undressed and aided with restroom needs.

Assisted patients with mobility including turning and positioning, range of motion exercises, transferring patients to and from wheelchair, and assisted with ambulation.

7-Eleven, Riverview, Fl 2005-2007

Store Manager/Customer Service

Promoted to Store manager within 1 years of initial employment.

Supervised 12 employees handled general complaints, last-minute schedule changes, cash handling and inventory problems.

Stayed busy during busy times and delegated tasks to employees to keep business running smoothly.

Recruited and interview quality people to staff the location, and made sure new employees transitioned as smoothly as possible into the job.

Interacted with employees every day and assisted customers with any questions, concerned or complaints.

Stayed attentive to employees by motivating them to succeed and improve.

McDonalds Restaurant, Riverview, Fl 2003-2005

Assistant Manager/ Customer Service

Promoted to Assistant Manager within 1 year of initial Employment.

Responsible for the performance of employees, making sure they completed their duties in a timely and accurate manner.

Had significant input into the hiring and firing decisions of the company.

Respected all employees and encouraged and motivated in a positive way.

Handled cash and bank deposits.

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