Customer Service Administrator

Subbareddy

Mobile: +91-837*******

E-mail: **********.*****@*****.*** TIBCO Administrator

* Experience Summary

Over 3.2 years of experience in maintaining, troubleshooting and supporting

the Enterprise Application Integration (EAI), Tibco EMS, Tibco Admin, Tibco

Hawk application environments.

* Expertise in TIBCO Active Enterprise Suite - TIBCO Administrator,

TIBCO EMS and TIBCO Hawk.

* Worked with AppManage Utility and Domain Utility.

* Managed the applications with both TIBCO Admin and AppManage Utility.

* Administrative experience in TIBCO EMS- Creating Multiple EMS

Instances, Configuring in Fault tolerance mode, Creating queues,

topics, bridges etc.

* Monitoring JMS servers and database alerts from HAWK console.

* Configured .EAR file and deployed TIBCO projects using TIBCO Admin GUI

and AppManage utility.

* Written TIBCO Hawk Rule bases for monitoring the applications.

* Knowledge in Oracle 10g.

* Excellent troubleshooting and problem solving skills.

Skills:

EAI Technology : TIBCO (EMS, BW, Administrator and Hawk)

Data Base : Oracle10g.

Ticketing Tool : BMC Remedy

Operating System : Windows XP and Unix .

Education:

B-Tech From Indian Institute of Aeronautical and Marine Engineering

College,RVD,Bangalore, 2009.

Professional Experience

Working as TIBCO Administrator for MphasiS, Bangalore from Sep 2010 to till

date.

Worked as Software Engineer for DevonIT,Bangalore from July 2009 to Aug

2010.

Project Performa

Project #1

Project Name : FedEx Services

Client : FedEx Corporation,Belgium

Role : TIBCO Administrator

Duration : Sep 2010 to till date.

Environment: TIBCO BW 5.6, EMS 4.4.2, ADB Adapter 5.6, TIBCO Administrator

5.6, TIBCO Hawk 4.8, Oracle and Sun OS 10.

Description:

FedEx Corporation is a Delaware corporation, incorporated October 2, 1997.

FDX Corporation was founded in January 1998 with the acquisition of Caliber

System Inc. by Federal Express. With the purchase of Caliber, FedEx started

offering other services besides express shipping. Caliber subsidiaries

included RPS, a small-package ground service; Roberts Express, an expedited

shipping provider; Viking Freight, a regional, less than truckload freight

carrier serving the Western United States; Caribbean Transportation

Services, a provider of airfreight forwarding between the United States and

the Caribbean; and Caliber Logistics and Caliber Technology, providers of

logistics and technology solutions. FDX Corporation was founded to oversee

all of the operations of those companies and its original air division,

Federal Express.

A new subsidiary called FedEx Corporate Services was formed to centralize

the sales, marketing, customer service for all of the subsidiaries. In

February 2000, FedEx acquired Tower Group International, an international

logistics company. FedEx also acquired WorldTariff, a customs duty and tax

information company, TowerGroup and WorldTariff were re-branded to form

FedEx Trade Networks.

In December 2007, the Internal Revenue Service of the United States

'tentatively decided' that FedEx Ground Division might be facing a tax

liability of $319 million for 2002, due to misclassification of its

operatives as independent contractors. Reversing a 1994 decision which

allowed FedEx to classify its operatives that own their own vehicles, the

IRS is auditing the years 2003 to 2006, with a view to assessing whether

similar misclassification of operatives has taken place.

Responsibilities:

* Worked on EMS user management, destination creation bridges and

configured the Routes

* Deployed applications using TIBCO Administrator and Appmanage utility.

* Changing of GV values,configuring the Max jobs,Flow Limit and Use

Activation Limit parameters.

* Fine tuned Business Works projects for optimum performance by

configuring max jobs, activation limit and Flow limit parameters.

* Installed TIBCO suite of products.

* Involved in creating hawk rule bases to manage and monitor the

deployed services.

* Trouble shoots and identifies the bottlenecks in performance and error

sources and helped the developers to fix them.

* Involved in creation of deployment documents for deployment of

processes across various environments.

* Maintaining TIBCO Application servers for different environments.

Project #2

Project Name : BB Integration

Client : Butterfield Bank,Bermuda

Role : TIBCO Administrator

Duration : July 2009 to Aug 2010

Environment: TIBCO BW 5.6, EMS 4.4.2, ADB Adapter 5.6, TIBCO Administrator

5.6, TIBCO Hawk 4.8, Oracle and Sun OS 9.

Description:

Butterfield, officially The Bank of N. T. Butterfield & Son Limited, is a

bank founded and based in Bermuda.Butterfield offers a full range of

community banking services in Bermuda, Barbados and the Cayman Islands,

encompassing retail and corporate banking and treasury activities.

Butterfield also provides private banking, asset management and personal

trust services from its headquarters in Bermuda and subsidiary offices in

the Cayman Islands, Guernsey and the United Kingdom. In Switzerland and The

Bahamas, Butterfield provides personal trust and company services. It is

listed on the Bermuda Stock Exchange (BSX) and the Cayman Islands Stock

Exchange (CSX).

In 1941, during World War II, the bank opened a branch in St. George's,

Bermuda to service military personnel, in 1970. During the 1980s the bank

took over the Bermuda National Bank, expanded its overseas business and

introduced automated teller machines into Bermuda. In 2004, the bank

acquired City of London merchant bank Leopold Joseph.

In March 2010, Butterfield Group posted a US$213 million loss, and

announced that CIBC, the Carlyle Group and other institutional investors

had collectively purchased a majority stake in the bank through a capital

injection of US$550 million. Butterfield returned to profitability in 2011,

posting net income for the year of US$40.5 million.

.

Responsibilities:

* Created Factories, Queues, Topics, Bridges, Users, Groups and Durable

.

* Configured the EMS instances in FT mode.

* Troubleshoot and identifies the bottlenecks in performance and error

sources and helped developers to fix them.

* Involved in creating hawk rule bases to manage and monitor the

deployed services.

* Monitoring and Managing the Applications through hawk monitoring..

* Deploying the EAR files and configured it as a FT mode and LB mode.

* Maintaining TIBCO Application servers for different environments.

* Deployed applications in fault tolerance and load balanced mode.

* Fine tuned Business Works projects for optimum performance by

configuring max jobs, activation limit and Flow limit parameters.

* Worked on Remedy tool.

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