Customer Service Data Entry

JILLIAN N. COLLEY

*******.******@*****.***

** ***** **** 203-***-**** (cell)

Danbury, CT 06811 203-***-**** (home)

Career Objective

To obtain a position with a business focused on marketing with an emphasis on financial goods and services.

Work Experience

Data Entry/Analyst, Webster Business Credit, Suffield, CT 9/11-Present

A premier asset-based lender to mid-sized manufacturers, wholesalers, distributors & retailers throughout the Northeast.

• Assisted the Direct Marketing Officer by identifying prospective clients, conducting cold calls, coordinating prospect meetings, and facilitating direct mailings.

• Responsible for re-organizing the ACT database by screening potential customers before approving them for services.

• Other daily responsibilities include filing, data entry and miscellaneous administrative tasks.

Intern, Janco Business Systems, Waterbury, CT 5/11 - 7/11

Janco Business Systems Inc. was established in 1983 and has been providing customers with document solutions for over 28 years. They are committed to improving customers’ productivity through digital imaging technology.

Worked closely with Accounts Receivable/Payable departments to gain experience in financial operating software, particularly Quick Books.

Was designated liaison for Janco School System clients, helping to manage input/output of contracts and invoices.

Occasionally responsible for data entry, filing and other administrative tasks.

Bank Teller I, Bank of America, West Hartford, CT 2/11-6/11

• Trained on POS systems and cash-handling operations.

• Responsible for achieving daily sales goals for selling of bank products such as credit cards and checking/savings accounts.

• Extensively trained in customer service interfacing tactics in order to receive two or more customer referrals per day.

Education

Central Connecticut State University, New Britain, CT 8/09-Present

Bachelor of Science, Psychology, Expected Graduation of May 2012

Roger Williams University, Bristol, RI 8/08-5/09

Major, Elementary Education

Danbury High School, Danbury, CT 9/04-6/08

Diploma, Honor Roll

Additional Experience/Awards

• All FCIAC Lacrosse 2007, 2008; All-State 2007; State Championship 2008; Team Captain 2008

• All FCIAC Field Hockey 2006, 2007, 2008; All State 2008; Team Captain 2008, FCIAC Student/Athlete Nov. ‘07

• Edward R. Crotty Memorial Scholarship – 2008

Skills

• Excellent working knowledge of Mac & PC OS, Microsoft Office suite and Quick Books

• Experience with POS Systems and direct sales

References

• Available upon request

Contact this candidate