Customer Service Manager

Danielle N. Fleszar-Ball

**** ******** ***. *********, ** 46074

Cell: • 517-***-**** begin_of_the_skype_highlighting 517-***-**** end_of_the_skype_highlighting • ********@*****.***

Objective To obtain a position at that utilizes my current skills and challenges and strengthens myself and my career.

Education Michigan State University

August 1999 - May 2004 Bachelor of Science

Zoology East Lansing, MI

Bachelors of Science in Zoology and specialization in Zoo & Aquarium Science. Overall GPA 3.1

Experience Brighton High School

August 1995 - June 1999 Brighton, MI

Beauty First

May 2005 – May 2011 Store Manager Indianapolis, IN

• Successfully manages business and staff, while meeting or exceeding store goals.

• Meets customers needs on a basis of products and services, in order to further the store and client relationship

• Assist in coordinating current promotions

• Conducts all store orders, receiving, shipment placement, and monthly focus product layout.

• Store ranked as top 10 from thousands of others among company, 2011 ranked top store

• Performs daily and weekly paperwork

• Merchandise sales floor according to floor plan design and new product layouts monthly.

• Book and confirm salon/spa reservations

• Document and file client information, data entry/retrieval

• Answer multi-line phones, operated and maintained cash transaction

• Make store schedules

• Hire and train staff based on store needs

David’s Bridal

August 2005 – May 2007 Bridal Consultant/Sales Associate Okemos, MI

• Top sales consultant of 2006

• Assist in coordinating bridal shows and product display design

• Assist in coordinating bridal shows and product display

• Manage own cliental, register and process information etc

• Perform closing procedures, assist in closing cash drawers, and finishing paperwork

• Merchandise store with floor plan design and new product layout

• Assist managers in training, and running of the store

Wag n' Tails Pet Resort

May 2004 - April 2005 Assist. office manager Lansing, MI

• Book and confirm boarding and grooming reservations

• Document and file client information, data entry/retrieval

• Answer multi-line phones, operated and maintained cash transaction

• Clean and maintain and ran facility open to close

• Care for boarding animals

• Prepare diets and administer medications

• Successfully designed and created fliers for business marketing

• Successfully designed and shot photos for local business fliers, along with Lansing Airport Billboard

• Featured in advertisement.

Additional Information

Computer

Skills

• Management experience for over 5 Years

• Enjoy working with public

• Dedicated, punctual, hard working, quick leaner.

• Detail oriented, very focused, reliable, dependable, and highly motivated

• Strong leadership, communication, organization, and customer service skills

• MS Word 2000 software including: WordPerfect, Excel, Word, and Power Point

Contact this candidate