Customer Service Security

Lissette Flores

**** *. ****** **** ******, ILLINOIS 60804 773-***-****

*********@*****.***

OBJECTIVE

To better utilize my experience in the field in a matter that would afford me the opportunity to expand my knowledge and skills. In addition, to obtain a full-time position with a company that will utilize my skills, training and provide opportunities for professional growth. To apply my capabilities and work background to a challenging position with emphasis on past experiences and future learning.

PROFESSIONAL EXPERIENCE

Cargo Office Agent

• Capture cargo data and transfer it into computer.

• Notify consignees and shippers of any problems.

• Process manifests (paperwork) for all freight.

• Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.

• Estimate freight or postal rates, and record shipment costs and weights.

• Ensure documentation compliance to FAA and U.S. Customs standards.

• Retrieve stored items and trace lost shipments as necessary.

• Acceptance of Dangerous Goods (hazmat), Receiving Dock, Front Counter (customer service) of Animals and Human Remains, and Exports Departments (International flights).

Security Supervisor

• Completed administrative paperwork, and supervised the preparation and maintenance of records, forms, and reports.

• Instructed employees, provided on-the-job training and conducted roll calls of employees.

• Maintained order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.

• Monitored behavior of subordinates that ensured alert, courteous, and professional behavior toward visitors, and the public.

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and security of doors, windows, and gates.

• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained security of premises.

• Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Seafood Handler / Wrapper

• Distribute to meat cutters special orders requested by customers.

• Prepared and placed meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye.

• Prepared special cuts of meat ordered by customers by shaping, lacing using necessary equipment.

• Wrapped, weighed, labeled and priced cuts of meat and seafood.

• Informed supervisors when supplies are getting low or equipment is not working properly.

• Received, inspected, and stored meat upon delivery, to ensure meat quality and to prevent spoilage.

• Cleaned work areas, equipment, utensils, dishes, and silverware.

PROFESSIONAL HISTORY

Menzies Aviaton Cargo Office Agent 2010- 2011

Swissport Cargo Services, Inc. Cargo Office Agent 2006 - 2010

Jewel Seafood Handler / Wrapper 2002 – 2006

IFPC Worldwide, Inc. Supervisor Security 2003 – 2006

BGK Security Services Security Officer 2003 – 2003

Diamond Detective Inc. Security Supervisor 1997 – 2002

Elite Home Improvements Inc. Telemarketer 1996 – 1997

EDUCATION

Northeastern Illinois University Bachelors of Arts & Sciences (Criminal Justice)

Wright College General Studies

Roberto Clemente High School Diploma

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