Customer Service / Administration

Kendra L. Northcutt (C) 678-***-****

*********.******@*****.***

**** *** ******* *********, ** 30311

Summary of Qualifications: Very passionate individual, committed to excellence and community service,results-oriented and a multi-tasker with qualitative and quantitativeexperience in customer service, administration, and sales skills. Gained theexperience to head service projects, oversee goals unto completion, and managedteams in exceeding expectations while volunteering at numerous serviceprojects.

Professional Skills: Empowerment, Education, Communications, Customer Service, Sales andCommunity Interaction

Administrative Assistant: Performed a large number of clerical and administrative tasks in orderfor the business to be able to run effectively and efficiently. Organizedfiles, both paper and electronic, scheduled appointments, distributed postalmail, faxes, and e-mails, answered telephone calls, met sales goals andproduced excellent customer service skills.

Waitress, Hostess, Bartender and Cook: The duties as a waitress, hostess, andbartender involved making sure that both the restaurant's employees andcustomers are pleased. Represented the culture of the establishment, while relayingthe customers' preferences were part of the job description, as well ascreating a harmonious relationship between the restaurant and its customers.All of the duties included managing a cash register, tending to the customers,their food and their dishes; making sure that those in the kitchen get theorder in a timely fashion, making alcoholic beverage, getting the beverages outin a timely manner and ensuring that the check is paid.

Line Cook: The dutiesas a cook included maintaining sanitation, health, and safety standards within the work areas,operating large-volume cooking equipment such as grills, deep-fat fryers, orgriddles, reading food order slips and receiving verbal instructions of thefood required by patron, preparing and cooking food according to instructions,cooking the exact number of items ordered by each customer, working on severaldifferent orders simultaneously, scheduled activities and equipment use withmanagers by using information about daily menus to help coordinate cookingtimes.

Student Aide Counselor: Developed a successful program for people with disabilities, empoweredchildren and women life after prison. I coached groups of 5 – 12 individualstowards personal growth and development, mentored students between the ages of11 – 17 with after school program, successfully tutored and developed studyhabits enabling the furthering of educational goals. I structured self-empowerment seminars, rehabilitating women after prison release, providedproper placement for the women in group home by successfully educating anddeveloping interview skills for job placement, as well as High school andcollege diploma attainment. I also assisted in the management of 3 Half-wayHousing Projects with 10 - 20 women per home.

Community Service: Worked with numerous organizations successfully managing serviceprojects. Assisted in development of Angel Tree Programming developing funds toreach stated goals, rebuilt numerous communities such as the State Capital andMLK Center. Assisted in facilitation of Warrick Dunn’s Single mother projecthelping build homes for successful family placement. As well as volunteeredthousands of community service hours, servicing less fortunate families of theAtlanta community, and generating sponsors for Woman’s Empowerment Program.

Leadership & People Management: Recruited, interviewed, screened, hired andorientated prospective interns and permanent placement hires from community andlocal projects, conducted professional and orientation training workshops, andprovided academic and professional development and counseling for employees aswell program attendees.

Awards: OutstandingLeader of the Year-2005 National Recognition from Dick Cheney

COMPUTER SKILLS: Microsoft: Excel (Expert); Word (intermediate); Windows XP Professional;Project PowerPoint (intermediate), Windows NT Workstation and Photoshop

Employment History:

Aaron’s Sales and Lease Ownership (CSR): Dec. 2009 - Nov. 2011

Malone’s Seafood & Steak (Waitress, Bartender, andEXPO): Jan. 2008 -Nov. 2008

Angel of Mercy (Administration): Feb. 2006 -Oct. 2008

Ruby Tuesday (Waitress, Bartender, Expo, Hostess, Cook, andDishwasher): Apr. 2005 - Nov. 2007

Pizza Hut -Hartsfield Airport (Cashier/Cook) Apr. 2003 - Sept. 2004

Community Service: Hands on Atlanta , Angel Tree Program, Warrick Dunn Foundation, LouisArmstrong Muscular Dystrophy Foundation, MLK Center, State Capital, SpecialOlympics and Hosea Williams Feed the Hungry Women’s Empowerment, Phase 1:Half-way Housing Project and Phase 2: Children’s Group Home, Empty StockingFoundation

Education:

Southwest Dekalb HighSchool (College Prep Program) Aug. 2001 – May 2005

Javelin TechnicalInstitute (Medical Billing & Coding) Fall 2006 & Summer 2007

Everest Institute(2009)

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