Customer Service Machine Operator

Brian Hoagland

503-***-****

Qualifications

Background in running multiple projects at the same time

Substantial background working independently under pressure to meet deadlines

Four years of working with clients to insure satisfaction of the material they purchased

Over 10 years experience providing exemplary internal and external customer service

• Class A commercial license with hazmat, tanker and air brake endorsement

Experience

Hicks Striping and Curbing June 2010 Current

Specialized Pavement Markings May 2008 - June 2010

Crew Leader

Supervising crews of varying size and knowledge, while maintaining a safe and productive work environment.

Analyzed and interpreted engineering plans, as they related to and described pavement-marking procedures, while exercising proper judgment in determining and correcting potential hazardous conditions in order to maintain safe working environments.

Exhibited excellent customer service, often upselling products and suggesting alternative procedures, to maximize results and procure future clientele.

Utilized job books to keep accurate records of time cards, vehicle miles and maintenance, as well as job related inventory.

Meetings with customers to sell new products and to check in on satisfaction of purchases already made.

International Paper June 1997 – May 2008

Operated packaging equipment for overseas shipment

Chairman of the Safety Committee

Coordinate various safety related projects/ training

Worked with shipping and receiving

Machine Operator

Operated flexographic printers and die-cut machinery as well as flexo folder gluers.

Continually worked under pressure, while exhibiting good problem solving and people skills, with the proven ability to meet required deadlines.

Met all company standards and goals for production, quality, and safety in a self –directed work environment.

Attained extensive knowledge of motorized equipment and machinery, and managed basic maintenance procedures.

Education

Construction Management, 40 Credits Portland Community College, Portland, OR

References:

Mark Cooper, Specialized Pavement Markings, 503-***-****, immediate supervisor

Eddie Smith, Hicks Striping and curbing, 503-***-****, co-worker/crew leader

Lee Cranford, Specialized Pavement Markings, 971-***-****, co-worker/crew leader

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