Customer Service Project

Strong foundation in the hotel hospitality industry; photography; medical marketing; and computer related applications complemented by customer service skills, medical knowledge, and technical skills.

Track record of achievement – hospitality industry customer service and marketing, creative photography, expanding job description boundaries, volunteering, and receiving outstanding accommodation for job excellence within chosen field.

Education Associates degree in Life Science – EMT-Paramedic

1977-1979 Miami-Dade Community College, Miami, FL

Pediatric Emergency Care Specialist – Advanced Air Transport

1980 (Beekman) New York Downtown Hospital, New York City, NY

Advanced Digital Photography and PhotoShop CS – 4.0 GPA

2005-2006 Central Piedmont Community College, Charlotte, NC

Studio and Natural Lighting for Professionals

2008 www.BetterPhoto.com

Work History and Advocation Our365 Newborn Photography- Photographer and sales

Photographing newborns and their families at Carolinas Healthcare System Hospitals.

2010- present

Carolinas Medical Center – Neo-Natal Intensive Care Unit

Ward Aide - Assisting the nursing staff in all aspects of stocking, care for equipment and supply needs, and assisting parents.

2005 to present

CandidShot-Photography. Inc - Successful completion of commercial photography assignments requiring planning, follow-through, and results that meet client objectives.

• Project: Marketing Flyer

Scope: For Susan G. Komen Breast Cancer Foundation, CMC Mercy and Dillard’s Department Store for Breast Cancer Awareness Month October (1997)

• Project: Outdoor Ad for the first “Race for The Cure” in Charlotte Susan G. Komen, CMC and MIG

Scope: Worked with clients to select and position products; shot photos; made layout recommendations and gave technical input regarding reproduction of photographs. (1996)

• Project: “Photo Stories” for American Heart Association Heart Ball

Scope: Created concept of Heart Stories for American Heart Association. Met with Charlotte Cardio-Thoracic and Cardiologists to determine patients to highlight in stories; photographed individual heart patients and wrote 4-5 paragraph biographies written in 1st tense. Black and White photos were touched up with color using Photoshop. Photographs displayed at entrance to The Heart Ball 1994,95,96,97 and 2006. ‘‘Photo stories” were also a Special Feature in The Charlotte Observer (1996.)

• Project: Marketing Photos – Real Estate – Architects -Builders

Scope: Alan Tate Realtors. Photographed homes (inside and out) for sale in Charleston, SC and transferred to CD for home buyers to review. Created note cards for individual buyers upon sale of home. Photographed buildings for Bennett and Hofford Architects/Builders brochure/sales office display boards. (1998-1999)

Scope: On-Line Shopping site OnLeash photographs. Commercial shots of dog apparel-leashes and collars – and matching ladies handbags and scarves. (2003)

• Project: Video Production for Anesthesia and Radiology for Pediatric Patients

Scope: Created concept of video with Southeast Anesthesia and MIG to market both departments at Mercy Hospitals. Retained the videographer and medical reporter, directed and produced the feature for airing in hospital waiting rooms at both CMC Mercy Main and CMC Pineville; for parental viewing of radiology/under anesthesia procedures of pediatric patients. (1998)

Presbyterian Hospital, Charlotte, NC

Unit Secretary – submitting doctors’ orders, answering phones and patient call bells

1999 - 2005

Metrolina Imaging Group (Charlotte Radiology 1999)

CMC Mercy/CMC Mercy South, Charlotte, NC

Assistant Administrator / Marketing Director

Responsible for all marketing efforts for the radiology group (based in Mercy Hospitals). Physicians schedules, insurance participation; regulation requirements; patient satisfaction; tech satisfaction; create and update brochures; community liaison /board member representing MIG for AHA, ACF, and Susan G. Komen.

1996-1999

The Park Hotel, Charlotte, NC

Concierge/Guest Relations

Assisted guests at check-in and throughout their stay providing information, maps, appointments at outside facilities, babysitting services. Filled in at front desk and provided excellent guest services.

1991-1994

The Gateway Center/Hilton Hotel, Newark, NJ

First Office/Hotel Concierge in the Northeast. Provided Concierge services in a 12 million sq ft. multi complex attached to Penn Station. Duties included the producing the newsletter, photography, event planner, and party planner for offices housed in complex (15,000 tenants).

Special events coordinator for Emmanuel Cancer Foundation and brought in special guests: NY Giants, Bob McGrath (Sesame St) Miss Molly (Romper Room), and Duncan (NJ Nets)

1985-1991

The Headquarters Plaza Hotel, Morristown, NJ

Guest Relations for Concierge Penthouse

1983-1985

Skills • Microsoft System PC

Applications: Microsoft Office, Adobe PhotoshopCS, Adobe Illustrator CS3, Front Page Web Design, Adobe Bridge CS3, Adobe InDesignCS3 and Publisher, Adobe Light Box.

• 35mm cameras –Nikon D100 Digital SLR , Nikon N55 SLR Film, Nikon Lens’, Indoor Studio with StudioMax lighting.

• black/white film processing and printing

• Photography Internship – Glamour Magazine NYC, NY

w/Julian Carter 1969-1970

• Volunteer Photographer for Now I Lay Me Down to Sleep Foundation (infant bereavement photography) 2007- Present

Contact this candidate