Project Manager Sales
Resume:
TERRY D. DUMONT Phone: 813-***-****
Tarpon Springs, FL 34688
E-mail: ************@*****.***
CAREER OBJECTIVE
Qualified, results-oriented professional seeks managerial, technical or sales position in which extensive experience and knowledge can be utilized toward the success and growth of a progressive organization providing opportunity for personal advancement.
SUMMARY OF QUALIFICATIONS
Over twenty years experience in support industry, including voice, data and electric-mechanical.
Proven ability in developing and maintaining strategic relationships that impact core business competencies.
Self-assured, articulate communicator with highly developed sales and service skills.
Demonstrate and encourage team interaction. Work closely with others to cross develop necessary skills and methods that produce positive results.
Multi-tasking leader with extensive background in establishing priorities and working within budgets.
Present a positive company image and manage people with enthusiasm and confidence.
Proven ability to motivate and train others.
PROFESSIONAL EXPERIENCE
Federal APD Novi, Michigan 2006 to 2010
Product Support Technician
Responsible for ongoing support of Parking and Revenue System at Tampa Int’l Airport.
Worked daily with ScanNet software, FAPD operating system, and with Sybase database.
Responsible for supporting large hardware footprint and managing Scan database for customer.
Senior Tech for exceeding three years, which included heading up installations and add on projects locally.
Represented FAPD in operational meetings between TIA and Federal APD.
Worked closely with FAPD installation crews on the implementation of Central Credit Card System, Automated Credit Tellers and SunPass System.
Responsible for all hardware and software upgrades, including NT based operating system.
Trained technicians on hardware and software support.
Primary contact between FAPD and parking operator for garage facility.
TICS Corporation Tampa, Florida 2003 to 2006
Project Manager, Major Accounts
Project Manager for Hughes Supply Corporation and other major accounts.
Responsible for handling all installations, add-ons and network upgrades, locally and nationally.
Managed TICS employees and/or subcontractors in states where TICS did not have a local presence.
Hired contractors throughout the country, trained and monitored all work and deliverables.
Responsible for keeping projects within standardized budget limits.
Responsible for timely completion of projects, quality of work and follow-up, to insure work was up to TICS standards.
Responsible for maintaining 15% to 40% profit margin on projects, per contractual agreements.
Installation Project Coordinator
Installation coordinator for large network solutions company.
Responsible for planning and implementing cabling projects for customers throughout the Southeast.
Hands on management of crews ranging from 10 to 20 technicians.
Responsible for interfacing with customer contacts, with regular updates to customers and management.
Responsible for meeting deadlines and keeping projects within budgetary constraints.
Alliance Marketing Tampa, Florida 2001 to 2003
Call Center Manager
Managed outbound call center, with 20+ agents, setting appointments for alarm companies nationwide.
Responsible for hiring and training new agents. Wrote and adapted calling scripts for all applications.
Responsible for monitoring and improving agent performance and setting agent goals.
Responsible for evaluating and promoting agents that performed above certain criteria.
Managed appointments and monitored on-site performance by technicians, to ensure customer satisfaction.
Aspect Communications, San Jose, California 1990 to 2001
District Support Manager (1996 - 2001)
. Managed "Mission Critical" support for contact center and CRM customers.
Responsible for 90+ customers and 10 engineers over four state area, including FL, TN, AL and MS.
Managed customer surveys, resulting in 65% increase in satisfaction and 25% decrease in attrition.
Employed "zero downtime" policy, raising system availability to .99998, saving customers more than $1M in possible lost revenue.
Hands on involvement at customer sites, from regularly scheduled customer visits, to participating in
customer requested projects, such as relocations and upgrades.
Worked closely with sales teams in pre-sales and post-sales meetings, presenting support options.
Managed 10 member team to highest availability percentage each year, while incurring 0% attrition.
Performed quarterly progress meetings with engineers and performed their merit reviews.
Employed an aggressive T&M program in 1999, resulting in a 75% increase in revenue that year.
Averaged more than $250K per year in T&M revenue from 1998 through 2001.
Customer Operations Engineer (1990 - 1996)
In 1993, transferred from CT to FL and was instrumental in Aspect's growth, from two sites in Tampa, to more than fifty statewide.
Responsible for sole support of customer base throughout FL until more engineers were hired in 1995.
Promoted in 1995. Received the Champion Circle Award twice for outstanding achievement.
Rockwell International, CallCenter Division 1984 to 1990
Field Service Engineer
Education:
Middlesex College
Middletown, CT
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