Customer Service Management

ELDRICK TATE

**** ********* ****** ******, ******* 35126 334-***-**** *******@*****.***

Career Summary: Results-oriented Engineering professional with proven leadership skills. 4 years experience as an Operations Manager. Managed a team of 15 direct reports in a maintenance environment with an annual budget of over 1.5 million dollars. Extensive experience in programming, computer skills, leadership, and project management. Bachelor’s degree in Electrical Engineering.

TECHNICAL SKILLS AND PROFICIENCIES

Extensive knowledge in Electrical systems, Power systems( generation and distribution including transformers and generators)

Circuits, AC/DC motors

PLCs, Motor controls, Print/Schematic reading, Wiring, Computers-including IT

Telecommunications- including Data Radios and it’s interfacing with PLCs

Using test equipment

Troubleshooting both circuits and PLCs

C, C++, VHDL, Microsoft Visual Basic®, Assembly

UNIX, Microsoft Windows, DOS, Matlab

MS Excel, MS Outlook, MS Word, Material Management, SAP, AutoCAD

Time Management, Prioritizing Work Demands, Communication Skills

Multitasking, Planning and Organizing

PROFESSIONAL EXPERIENCE

NORFOLK SOUTHERN, Birmingham, AL

Supervisor C&S II- Norris Yard, 10/01/2011 - Present

Successfully implemented an effective safety program for assigned territory to ensure compliance with company and departmental safety rules and regulations

Trained and mentored subordinates team members on processes and procedures related to safe tool usage and equipment safety and ensured appropriate enforcement measures

Promoted the establishment and maintenance of a safe and efficient work environment for field personnel by actively engaging with local safety committees to identify critical safety issues and continuous opportunities for improvement

Managed annual budget in excess of $1.5 million

NORFOLK SOUTHERN, Jacksonville, IL

Supervisor C&S I, 01/16/2010 - 09/30/2011

Provided accurate and concise field information to the Communications and Signal Engineering forces for use in the planning and design of major construction projects

Supervised the duties of skilled union laborers (Brotherhood of Railway Signalmen & IBEW) to ensure effective signal operations that complied with or exceeded Federal Department of Transportation regulations

NORFOLK SOUTHERN, Roanoke, VA

Terminal Supervisor C&S, 11/16/2009 - 01/15/2010

Led and directed work activities and budget expenditures for personnel in assigned territory to ensure a safe and reliable communication and signal system that met economic and performance goals

NORFOLK SOUTHERN, Roanoke, VA

Engineering Associate, 09/16/2009 - 11/15/2009

Implemented Wayside Alarms Management System (WAMS) across Virginia Division to better track Federal regulated tests

Taught employees how to use WAMS which also eliminated paper use by 75% division wide

NORFOLK SOUTHERN, Roanoke, VA

Management Trainee, 07/07/2008 - 09/15/2009

Gained invaluable experience in railroad operations as I traveled throughout the system.

Gained experience in other departments on scheduled rotations such as Transportation, Mechanical, Customer Service, Finance, and Human Resources

EDUCATION

Bachelor of Science, Electrical Engineering, University of Alabama, Tuscaloosa, AL

Minors in Physics and Mathematics

AWARDS & ACCOMPLISHMENTS

Achieved merit raises each year for satisfactory job performance

Selected to go to T-School for Managers and interdepartmental relations

Contact this candidate