Customer Service Marketing
Resume:
NANCY ALVARADO
El Paso, Texas 79903
Phone: 915-***-****
E-Mail: ************@*****.***
Career Focus
Self-motivated Professional with 9+ years of experience building and managing marketing and business operations with consistent success in developing client relationships, processes, and methodologies to organize and sustain business growth. Highly skilled at evaluating and resolving complex problems, making sound decisions, and experienced in working on several projects simultaneously with focus to ensure efficient outcomes. A driver and catalyst for change with unrelenting desire and focus to take actions on strategic initiatives with focus on development of key alliances to capture and enhance overall business and bottom-line performance.
Energetic, innovative, and strategic hands-on leader with extensive experience in managing a broad spectrum of initiatives with the ability to quickly and effectively adapt to ever-changing business requirements, demanding deadlines, and complex market conditions. Highly adaptive, flexible style; efficiently and competently work with diverse cultural populations.
Summary of Skills
Competitive analysis
Advertising solution development
Customer advertising
Strategic partnerships
Negotiation skills
Complex problem resolution
Social media marketing
Professional Experience
April 2012 to Current
Avance El Paso, Texas
Intern-Marketing
Given opportunity to take part in multiple aspects of marketing social service agency client services and fundraising efforts including: promotional materials, public advertising techniques, and fundraising activities.
Confident in developing written and website-based promotional materials for Avance activities, scholarship program, training offerings, and charitable donations / solicitations.
Confident in developing and implement specific approaches to marketing Avance services and special events.
Confident in providing public presentations to individuals and groups including Avance clients groups, community conferences, and other venues.
Develop and implement materials and marketing methods for special fundraising events and capital campaigns.
Networked and communicated with professional individuals who represent community agencies that provide services to the population of El Paso County.
August 2007 to Current
El Paso, Texas
Sales consultant
Sell both new and used cars and trucks for this high-volume dealership.
Develop clients from a solid referral base, and implementing effective marketing strategies to include cold calling both in person and on the phone.
Successfully expanded customer-base through relationship building; demonstrated thorough knowledge of products giving credibility to product recommendations.
Act in an advisory capacity to customers on matters pertaining to insurance policies and investment opportunities; keep them informed of new trends and developments in the market and changing rules and regulations.
Provide professional customer service to customer and the community; conduct business with a strong commitment to integrity and ethical business practices.
Administration of records, including preparation of all required forms, posting of posters, and privacy rules and practices.
Contribute to and review operational reports to ensure accuracy and efficiency, analyzing internal processes and recommending proc.
04/2010 to 04/2011
Darron Powell, Attorney at Law EL Paso, Texas
Legal Secretary
Executed key processes and business initiatives independently to ensure efficient operations and achieve business goals for the law office specializing in Estate Planning and Wills.
Prepared finalized document binders, drafting correspondence, coordinated attorney calendars, scheduled attorney-client meetings, created, organized and maintained client files, assisted clients with the transfer of assets, and answered telephones when necessary.
Edited and proofread documents created and maintained files, prepared real estate deeds, property tax forms, asset account transfer forms, trust and probate accountings, tax returns, etc.
Created, maintained, and updated the daily calendar; assisted in organizing special events and provided hospitality responsibilities for various functions.
Prepared and typed correspondence, form letters, forms and documents, stencils, and rough draft materials and records.
Employed a lead-by-example philosophy with attention to quality, service, and results, reflecting s.
01/2005 to 06/2006
Hoy Fox Automotive El Paso, Texas
Sales consultant
09/2001 to 12/2004
El Paso, Texas
El Paso Honda
Education
University of Phoenix Santa Teresa, New Mexico
Masters Degree Business Administration
University of Phoenix Santa Teresa, New Mexico
Bachelor of Science Degree Business, Marketing
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