Customer Service Assistant
Resume:
Naomi Carlson
New Orleans La, *****
Summary
I am seeking a full time position where I can expand my knowledge of business and gain new skills to incorporate with the company.
Skills
Customer service, Multi-tasking, Organization, Attention to detail, Time management, Registration, Check-in, Check-out, Cashier, Payments, Billing, Management, Supervisory, Balancing accounts, Hiring, Firing, Scheduling, Conflict resolution, Microsoft word, PowerPoint, Excel, Access, Email, Internet, Quick Books, Maintain websites.
Education
Masters in Business Administration, Davenport University, - In pursuit
Bachelors in Arts (Sociology), Western Michigan University, Kalamazoo MI April 2009
Bachelors in Science (Communications), Western Michigan University, Kalamazoo Mi April 2009
Work experience
Remerica Northern Michigan Traverse City, MI
September 2011- April 2012 Administrative Assistant
Routing all incoming calls, Filing, Reports, Maintaining all websites, maintaining all listings, calendars, schedules, personal assistant to 7 realtors, Documenting classified information,
Sugar Beach Resort Traverse City, MI
May 2011-Oct 2011 Guest Service Agent
Greeting all guests, reservations, night audit, deposits, billing, group sales, Villa sales, Tour
Guide, Accounting, Problem Solving.
Econo Lodge Traverse City, MI
Aug- 2010 – June 2011 Front End Assistant
Front desk, reservations, answering phones, customer service, deposits, billing payments, and checking guests in and out.
Econo Lodge Hinesville, GA
April 2009- Dec 2009 Front End Manager
Responsible for check-in and check-out, payments, billing and general customer service.
Schedule, payments, billing and reservations. Ran night audit, assuring all the days accounts balanced while performing front desk duties. Required attention to detail, ability to balance responsibility and time constraints.
Menards Inc Kalamazoo, MI
Sept 2007- Dec 2008 1st Assistant To Front End
Promoted after 3 months to head cashier. Supervised 16 cashiers on a daily basis. Responsible for scheduling, organizing breaks, cash drawers, deposits and maintain Menards high standards of customer service.
PowderHorn Guest Ranch Powderhorn, CO.
April 2007- Sept 2007 Assistant Manager
Was solely responsible for guest services for up to 32 guests. Including preparing the dining room for meals, serving meals, cleaning, housekeeping and organizing daily activities for guests. Handled reservations, check-ins and check-outs, tracked food inventory and assisted with orders.
Western Michigan University, Cafeteria Kalamazoo, MI
Sept 2004- Jan 2007 Student Supervisor
Promoted to supervisor after 1 month. Supervised 32 students. Handled scheduling, hiring and firing. Ensured a smooth running and efficient cafeteria.
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