Multi Unit/General Manager

William Volkening

**** **** **** **** **** * Winchester, WI 54557

920-***-**** * **********@*******.***

Qualifications Profile

Talented and results-oriented Management Professional with

a proven record of accomplishment in devising operational

and financial management plans that drive

profitability and sales within the food service industry.

Expertise in Profit & Loss management with demonstrated

ability to achieve consistent gains in revenue and profit growth.

Highly skilled in market research and development of

business strategies to increase market share and customer base.

Strong staff management and leadership;

able to hire, train, and develop

performance-driven staff teams focused on service and quality.

Solid career performance exhibiting achievement of sales records and

service awards.

Professional Experience

Charcoal Grill Inc.- Stevens Point, Wi. May 2008 to present

General Manager

Accountable for this open kitchen concept, healthy, wood grilled food,

complimented with a pleasant environment and entertaining sports bar.

100% customer satisfaction with patrons to have a happy and enjoyable

experience many times over and at any time of the day.

Increased sales +12.9%, 2.6 million. Seating 240+.

Managers to include FOH, BOH, and Bar. Staffing of 100+ outstanding

servers, cooks, and bartenders.

Ownership mentality.

Pine Lake Lodge- Oma, Wisconsin 2005 to 2010

Managing Partner

Lakefront Operation Restaurant and Resort.

Property Managed all condominium units.

Key Achievements:

Increase food quality and dining service within this well established

Northwoods Supperclub.

Marketing strategies to increase tourism to our area within the

snowmobile and ATV community.

Michaels - Manitowish Waters, Wisconsin 1996 to 2005

Managing Partner

Coordinated and directed all restaurant management

functions for this upscale restaurant.

Performed market research, analyzed demographics, and

devised long-term projections to develop

strategic plans for driving business and revenue growth.

Key Achievements:

Raised service and performance standards to

enhance overall reputation and public image of restaurant.

Led company to increase sales by approximately 200% over six-year

period.

Greenbush, Inc. - Elgin, Illinois 1983 to 1996

Managing Partner

Provided management and direction for three quick-service

restaurants in greater Chicago area.

Held P&L responsibility and oversaw staff

training/management, product selection/procurement, and

sales/marketing functions. Developed and implemented new

store opening strategies to promote immediate sales growth.

Key Achievement:

Spearheaded development of off-site catering

to penetrate a new market and increase overall sales volume.

Bennigan’s - Chicago, Illinois

General Manager

Held full P&L responsibility for this restaurant located in

the downtown area of Chicago achieving $4.5 million in annual sales.

Key Achievement:

Led location to achieve record company sales for a single day.

Continued…

William Volkening

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Additional Experience

KFC National Management Hueblein Corp. - Des Moines, Iowa

City Director

Led efforts for maximizing sales and profitability at seven

company-owned KFC restaurants. Developed annual

sales/profit budgets, created long- and

short-term business plans, and allocated capitol expenditures.

Key Achievement:

Recognized with award as top Director of 32 company-wide.

Area Supervisor

Supervised six KFC restaurants in greater Chicago area.

Held responsibility for sales and profits. Hired and built talented

management team.

Key Achievement:

Granted White Glove Award in four locations

for extremely high levels of service, quality, and cleanliness.

District Training Manager

Trained store managers. Managed all costs and budgeting for training

programs.

Educational Background

BS in Business Management

Minor in Economics

Northern Illinois University - Dekalb, Illinois

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