Customer Service Mechanical Engineer
Resume:
Yordanka Caraballo Fajardo
**** ** *** ***** **** C Miami, Fl 33173
*****************@*****.***
Objective To find a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Profile • Ability to interact with different personalities to provide exceptional
customer service
• Goal-oriented individual with strong work habits
• Organized, highly motivated, and detail-directed problem solver
• Proven ability to work in unison with staff
Education B.A., School of Engineering, Instituto Polictecnico Jose A Echevarria, 1993
Florida State Board of Professional EIT Certified #110*******,2011
Principles of Banking Certificate, Miami Dade College, 2007
Introduction to Microcomputer Usage, Miami Dade College, 2010
Relevant Experience & Accomplishments
Employment
Electronic Product Associative
The Bank of Miami, N.A.
2004 – May 2011
• Successfully coached existing account holders on various features using financial tools developed by the bank
• Assisted at all levels of customer service with the bank’s international account holders
• Assisted and supervised scanning operation of sensitive documents, and customer account information while maintaining and following proper operational procedures
• Reorganized and trained newly hired staff with in my department.
Substitute Teacher
Citrus Grove Middle School
2003-2004
• Provide support to core teachers, by implemented learning strategies to help students raise testing standards
• Tutor students in basic level for subject areas such as Math and Science
Office Manager
Cimex Corporation, Office Manager
1996-2003
• Supervised and control of heavy equipment repair and maintenance cost
• Managed of company’s Body Shop operations
• Implemented training session and courses geared to improve and speed company’s profitability.
Mechanical Engineer
Centro de Investigaciones Metalúrgicas
1993-1996
• Supervised the refurbishing of all mechanical parts for heavy industry equipment
• Analyzed causes for faulty equipment parts
Computer Proficiencies & Bank Certified Software
Microsoft Office (Word, Excel, PowerPoint, etc.)
AS400 (Jack Henry-based customer information database)
I-check (Diebold Eras)
Remote Deposit Capture (Diebold Eras)
Funds Transfer Productions (View and edit customer wire transfers)
Fedline Advantage
RSA (Multifactor Authentication software)
Community Involvement School PTA Member, Saint Michaels Catholic School
Community Volunteer - Feed the Hungry Project
References Available Upon Requested
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