Customer Service Administrative Assistant

Jennifer M. Buch

954-***-**** | ********@*****.***

Skills • Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Microsoft PowerPoint

• dataVoice • Epitome

• Open Table

• Research Databases

• ATS Synergy

• DataPoint

Work Experience

October 2009 –

Present Talquin Electric Cooperative, Tallahassee, Fl.

Clerk I and Assistant Clerk III

• Receive and post member’s payments to correct accounts.

• Answer incoming calls and transfer them to correct extension.

• Assist with customer service to ensure customer satisfaction.

• Assist other departments with service orders and filing.

• Back-up billing clerk for the Lake Jackson Area Office.

• Responsible for weekly Adjustment Reports and monthly City Reports.

March 2009 –

October 2009 Aerotek Staffing Agency, Tallahassee, Fl.

Clerk I at Talquin Electric Cooperative

• Receive and post member’s payments to correct accounts.

• Answer incoming calls and transfer them to correct extension.

• Assist with customer service to ensure customer satisfaction.

• Assist other departments with service orders and filing.

June 2008 –

December 2008 Design Solutions International, Tamarac, Fl.

Administrative Assistant/Customer Service

• Answer incoming calls and transfer them to correct extension.

• Communicate and negotiate with China office on a daily basis.

• Assist with customer service to ensure customer satisfaction.

• Create PowerPoint presentations for sales representatives.

• Assist Accounts Payable Department.

December 2007-

December 2008 The Sundy House, Delray Beach, Fl.

Front Desk Agent

• Answer incoming calls and transfer them to correct extensions.

• Responsible for sending mail out and scheduling pickups.

• Responsible for making reservations for both the restaurant and the inn.

• Provide and ensure a pleasant experience for all guests.

• Reply to all emails and guest inquiries.

Education

Tallahassee Community College

May 2009- April 2010

Associate in Arts Degree

Florida State University

August 2010 – Present

Degree in process

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