Customer Service Manager

PROFILE:

• Experienced and self motivated manager with background in Retail Logistics, Distribution and Customer Service

• Bilingual - fluent in speaking and writing Spanish

• Able to adapt to constant change and to manage multiple priorities

• Exceptional interpersonal and communication skills

• Proficient in MS Word, Power Point, Excel, Outlook and Roadnet

PROFESSIONAL EXPERIENCE:

Sales/Customer Service

• Managed over 1000 pending/current accounts; ensured all customer locations meet appearance and service levels

• Supervised timely set up and installation of new customer locations and regulatory standards by establishing relationships with customers and local city officials

• Increased sales by obtaining over 300 new permits and accounts

• Tracked and managed customer call center with quick response time

• Researched customer issues and evaluated delivery discrepancies

Retail

• Successfully managed logistics operation of a $60 million department store

• Responsible for the store being full and impactful at store opening

• Lead a team that delivers superior in stocks

• Provided work direction/prioritization to achieve maximum research execution and stockroom standards

Human Resources

• Scheduled, recruited, selected, developed and retained over 45 talented teams members

• Performed employee performance evaluations; supervised payroll processes

• Administered weekly meetings to ensure staff meet all workplace safety and DOT requirements and regulations

Management/Administration

• Managed route scheduling and dispatch; developed daily route schedules and dispatched drivers; evaluated driver efficiency

• Provided day to day management of delivery team and production plant operations

• Responsible for proper maintenance of all delivery fleet vehicles and equipments

• Supervised the day to day operations of the overnight Logistics Team

• Planned for seasonal needs-people, raw materials and finished goods

• Consistently made appropriate decisions to make payroll and achieve expense control

• Created, evaluated and updated various reports for Regional and General Managers

• Tracked inventory control; managed maintenance department efficiently and effectively to meet business needs

HISTORY

Assistant Distribution Manager Blue Rhino Propane, Bordentown, NJ 2007-2010

Overnight Executive Logistics Target Corporation, Toms River, NJ 2005-2007

EDUCATION

Bachelor of Science in International Business Management; Minor in Computer Science

The Richard Stockton College of New Jersey, Pomona, NJ

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