ME1

Michelle Erving

**** *. ******* **** *******, IL 60644

708-***-****

*********@*****.***

Objective A position as Administrative Assistant/Secretary.

Profile · Nearly 20 years of experience as a professional Secretary.

· Ability to direct complex projects from concept to fully operational status.

· Goal-oriented individual with strong leadership capabilities.

· Organized, highly motivated, and detail-directed problem solver.

· Proven ability to work in unison with staff, volunteers, and board of directors.

Education General, Austin Academy

Business Certificate, Malcolm X College, Chicago, IL

Relevant Experience & Accomplishments

Lecturer/Secretary

· Counseled students on defining career and work related goals and objectives.

· Formulated, and implemented new forms for department of Pulmonary Critical Care at Rush University Hospital.

Supervision

· Directed recruitment and retention of staff of 67 employees.

· Trained, and evaluated staff, coached improvement skills.

· Resulted in multilateral staff achievement of work objectives.

· Successfully refined and implemented new projects.

Professional Skills · Microsoft Office Word/Excel/Access/Power Point

· Management/Supervisory skills

· Lotus 1-2-3

· Filing/Editing

· Office Procedures

· Telephone skills using multiple phone lines.

· Customer service skills

· Epic System for scheduling

· Coordinating travel arrangements

· Process/distribute daily reports

· Professional demeanor with the ability to communicate with people at all levels with courtesy and discretion

· Ability to work independently, with an innovative approach to problem resolution

· Ability to use sound judgment and make effective decisions in a sometimes time-sensitive environment

· Ability to handle sensitive information with the highest degree of integrity and confidentiality

Employment

Secretary III , Rush University Medical Center, Chicago

· Provide Secretarial Duties under the direction of Director of Pulmonary, Handled independence functions.

· Maintain clerical duties for ten physicians, three lab technicians, and two nurses. 2004-2007

Secretary III, Rush University Medical Center, Chicago

· Provided Secretarial Duties under the direction of Director of Medical Surgical Nursing. Handled independence functions

· Maintain clerical duties for five unit Directors and ten Clinical Nurse Coordinators. 1998-2004

Administrative Assistant, Malcolm X College, Chicago

· Provided Secretarial duties under the direction of Human Resource Generalist.

· Provided Secretarial duties under the direction of Chief of Security 1988-1998

Lecture in Adult Education, Malcolm X College, Chicago

· Trained students on securing skills in creating fashion for Work Experience. 1998-2005

Employment Skills · Developed ability to work in a fast-paced atmosphere

· Maintained excellent customer relations and developed customer rapport

· Diplomatically resolved customers complaints on as-needed basis

· Accurately calculated and made daily deposits

· Ability to follow instructions well and make decisions with no supervision

· Motivated and supervised 15+ employees on daily basis

· Maintained all record-keeping procedures without error

· Delegated responsibilities to employees to meet company’s expectations

· Effectively developed telephone communication skills and consistently met quotas

Community

Involvement J&S Youth Center, Vice President, Board Of Directors and Strategic Planning Committee

Rush University/John Stroger Hospital Gospel Choir, President

Michelle’s House of Design , President

Honors & Awards Woman of Achievement

President of the year

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