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Project Manager Customer Service

Location:
Indianapolis, IN, 46217
Salary:
110K
Posted:
January 11, 2011

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Resume:

Professional Background

With ** years of Lawson experience, and 28 years of IT experience, I am looking to provide long-term commitments to and within an organization. As an individual, I handle projects successfully with an assurance to quality, efficiencies, and timeliness. Quality can be seen in my planning which helps to determine the entire scope of a project and not to just identify the low-hanging fruit. Efficiencies can be realized through discovery to determine how to best leverage structure and setup for reporting purposes. And finally, timeliness is apparent in the follow-up required and tasks designed to keep all areas on time, on schedule. Through cohesive-synergy, my projects are on time and within budget.

Industries

Utility Public Sector Healthcare Pharmaceutical Manufacturing Retail

Project Experience:

Blue Horseshoe Solutions, Inc., Indiana

Role: Project Manager 2007-2010

Projects: - Duquesne Light Company, Pennsylvania

- St. Vincent Healthcare, Indiana

- Mountain States Health Alliance, Tennessee

- Nebraska Methodist Health Systems

- Aaron’s Furniture Incorporated, Georgia - NorthBay Medical Systems, California

- Rotary Corporation, Georgia

- Fred’s Discount Stores, Tennessee

- Children’s Healthcare of Atlanta, Georgia

Summary: - Scoped, Developed, and Managed project and plan.

- Created, managed and executed go-live plan.

- Created Project Charter.

- Created and Updated Budget vs. Actual for hours and expenses.

- Managed Upgrade from Lawson environment 8.0.3 to LSF9 on UNIX.

- Managed and assisted upgrade from Lawson’s 7.2 to 9.0.x Applications in an AS400 environment.

- Planned and executed Upgrades from Lawson’s 8.0.3 to 9.0.x Applications.

- Implemented Lawson’s Human Resource applications using Best Practice Methodology.

- Reviewed all customizations (programs, tables and scripts) for possible changes required for upgrade of applications including customizations specifically for Kronos reporting and Point of Sale reporting.

- Reviewed and updated current LAUA and Portal Security to add new productline availability.

- Managed Planning, Setup and Implementation of Position Management.

- Redesigned Process Level, Department, and Job Code structure for efficiencies in reporting.

- Scheduled and provided HR Suite and Financial Training.

- HR Suite Differences Training.

- Portal Training.

- Provided testing, system testing, and upgrade resolution assistance.

- Reviewed current processes and proposed changes to streamline HR/PR processes as these processes related to:

Manual Checks

Personnel Actions

Custom Access Tables and reporting requirements

Scoped and Developed Process Flows to manage requisitions and approval process.

Capgemini, Inc. 2004-2007

Role: Manager

Projects: - Midwest Independent System Operator, Indiana

- Astellas Pharmaceuticals Incorporated, Illinois

- Eli Lilly and Company, Indiana

- General Motors Corporation, Michigan

- Clarian Health Partners, Indiana

Summary: - Scoped, Developed, and Managed project and plan.

- Managed project to document inter and intra systems processes.

- Service Delivery Manager responsible for implementing a project team for an internal intranet support project, which included 80% of resources in India.

- Conducted worldwide recruitment to support awarded projects.

- Setup two new outsourcing facilities for support resources for large outsourcing project.

- Managed All Business Systems including an upgrade from Lawson’s 7.2 to 8.1 Applications.

- Managed all interface modifications including those for Kronos.

Cook’s Computer Consulting, Incorporated 2001-Present

Role: Technical Consultant

NetASPx, Inc., Virginia 2000-2001

Role: Consultant

VASA Brougher, Inc., Indiana 1990-1999

Role: Project Manager/Project Lead

Conseco, Inc., Indiana 1988-1990

Role: Supervisor

Lincoln National Corporation, Indiana 1982-1988

Role: Senior Systems Analyst

Technical Skills

Applications: Lawson (HR/Payroll, Financials, Procurement, Systems Administration)

Database Systems: SQL, Oracle, Lawson, Access, DB2, S2K, Informix

Development and Software: COBOL, MicroFocus COBOL, MetaCOBOL, Visual Basic, PLC, PL1, Business Objects, SAS, Easytrieve, FileAid, VSAM, IBM MQSI, CICS, Microsoft Software (Excel, Project, Word, Access, Groove, Visio, PowerPoint, Outlook), Kronos, ADP, Lawson, WINS, Pallm, Westcorp, Addins, MHC Software, PeopleSoft

Platforms: UNIX (Solaris, HP, AIX), NT, Windows, AS/400, IBM Mainframe

Certifications

Lawson Human Capital Management

Lawson Absence Management

Lawson Technical (7.2 Enterprise Environment)

Lawson Upgrade Specialist

SAP – Materials Management Certificate

SAP – Project Manager Certification

FLMI – Fellow of Life Management Institute

ACS – Associate in Customer Service

AIAA – Associate in Insurance Agency Administration

Education

A.S., Computer Science, 1997 Indiana University, Indianapolis, Indiana

Additional Training

- Lawson Process Flow 9.0

- Executive SAP Overview

- Business & Payroll Administration Training

- OSHA Industry Safety Training

- Lawson Application Developer Workbench

- Lawson Systems Administration

- Lawson Payroll Processing

- Lawson Upgrade Planning and Implementation

- Lawson 4GL

- Lawson Case Tools

- Lawson Advanced Development Training

- MicroFocus COBOL

- MicroFocus COBOL Workbench

- Microsoft Access

- Steven R. Covey’s 7 Habits of Highly Effective People - SAP Materials Management which includes:

Material Management

Inventory Management

Invoice Verification

Purchasing

Warehouse Management

- SAP Project Management

- SAP Production Planning and Management

- SAP Financials which includes:

Financials

General Ledger

Accounts Receivable

Cost Center

Profit Center

Cost Object Controlling

Profitability Analysis

Activity Based Costing



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