Customer Service, Writer, Analyst Professional
Resume:
Cristina R. Hamilton ***.********@*****.***
Charlotte, NC 28227
OBJECTIVE: T o obtain long term employment in a position utilizing my interpersonal, professional work ethic and my excellent customer service abilities to assist in obtaining the company’s goal.
EDUCATION: University Of Phoenix, 2011 B. Criminal Justice
EMPLOYMENT:
2008-2009
CorVel Corporation, Tallahassee, Fl
InTake Coordinator: Answered incoming calls from injured state employees or supervisors of injured employees needing to submit legal worker’s compensation claims for the state of Florida. Claims were prepared based on a summary of details provided by the caller. Made proper adjustments to claims submitted by colleagues upon Worker’s Compensation Coordinator’s request. Errors were reported on a daily basis and had to be corrected with in 24 hours. My claims and phone calls were used as training tools for seasoned and new hire InTake Coordinators.
2007-2008
ACS Incorporated, Tallahassee, FL
Medicaid Choice Counselor: Educated Medicaid beneficiaries on Florida's Medicaid
Reform pilot program and the importance of Preventative Healthcare.
Processed enrollments for Medicaid beneficiaries in reform
HMO and PSN health plans for Duval, Baker, Clay, Nassau and Broward counties.
Educated beneficiaries on the importance of maintaining a
relationship with Primary Care providers as
well as assigned and located Providers, Hospitals and Clinics.
Worked closely with reform health plan to keep up to date
data on providers and clinics that participates with reform plans.
Processed complaints from beneficiaries
regarding billing, treatment by the heath plan, and the providers.
Encouraged and recorded feedback from beneficiaries to
assist with research on improvements for
Medicaid reform before the expansion into all counties in the State.
2007-2007
Dominion Enterprises/Homes.com Tallahassee, FL
Activations Support: Designed, built, or maintained web sites, using authoring or
scripting languages, content creation tools, management tools, and digital media.
Write, design, or edit web page content, or direct others producing content. Analyzed user needs to determine technical requirements. Created web models or prototypes that include
physical, interface, logical, or data models. Incorporated technical considerations into web site design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy. Researched, document, rate, or select alternatives for web architecture or technologies. Selected programming languages, design tools, or applications. Developed web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards. Developed system interaction or sequence diagrams. Provided clear, detailed descriptions of web site specifications such as product features, activities,
software, communication protocols, programming languages, and operating systems software and hardware.
2004-2006
SkyWest Airlines Chicago O’Hare Intn’l Airport
Flight Attendant: Provided service for and ensured safety of passengers on an aircraft.
References are available upon request.
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