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Customer Service Manager

United States
June 03, 2012

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Taritha Thompkins

***** *******

Detroit, MI ****9

(313) ***-****

OBJECTIVE: Obtain a position which allows demonstration of leadership, sales, customer service and computer skills.

EDUCATION: Masters of Business in Strategic Management – Davenport University Livonia, MI 48152 Anticipated Graduation 12/2012

Bachelors of Business Administration with emphasis in Information Systems Management - Wayne State University Detroit, MI 48202 06/1999

AREAS OF STUDIES: Computer Information Systems, Database Management, Finance, Accounting, Business Management, Organizational Behavior, and Statistics.


TD Auto Finance, Retail Credit Analyst

Farmington Hills, MI 48127 01/2011-Present

Duties: Analyze credit reports, assess credit worthiness and risk, apply financial guidelines along with compliance regulations, conduct customer and dealer interviews, and interact with dealers while maintaining a positive relationship.

Citimortgage, Inc., Credit Specialist

Ann Arbor, MI 48180 03/2010-12/2010

Duties: Modifying mortgage loans, calculating payments, verifying employment and income, reviewing credit reports, compiling loan packages for closing, and calling customers to discuss financing options.

Michigan First Credit Union, Assistant Manager

Lathrup Village, MI 48075 02/2004 – 02/2010

Duties: Reviewing loan Applications, underwriting loans, informing customers of lending decisions, coaching staff of 15 in cross-sells, troubleshooting customer's issues, analyzing data to assess goals, performing payroll functions, and problem solving.

COMPUTER SKILLS: Proficient in Microsoft Office Suite including Excel, Access, PowerPoint, and Word. Experience in Visual Basic, Symitar, Ez Labor, and Crystal Reporting.

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