Customer Service Manager
Resume:
Taritha Thompkins
Detroit, MI ****9
********@*******.***
OBJECTIVE: Obtain a position which allows demonstration of leadership, sales, customer service and computer skills.
EDUCATION: Masters of Business in Strategic Management – Davenport University Livonia, MI 48152 Anticipated Graduation 12/2012
Bachelors of Business Administration with emphasis in Information Systems Management - Wayne State University Detroit, MI 48202 06/1999
AREAS OF STUDIES: Computer Information Systems, Database Management, Finance, Accounting, Business Management, Organizational Behavior, and Statistics.
EXPERIENCES:
TD Auto Finance, Retail Credit Analyst
Farmington Hills, MI 48127 01/2011-Present
Duties: Analyze credit reports, assess credit worthiness and risk, apply financial guidelines along with compliance regulations, conduct customer and dealer interviews, and interact with dealers while maintaining a positive relationship.
Citimortgage, Inc., Credit Specialist
Ann Arbor, MI 48180 03/2010-12/2010
Duties: Modifying mortgage loans, calculating payments, verifying employment and income, reviewing credit reports, compiling loan packages for closing, and calling customers to discuss financing options.
Michigan First Credit Union, Assistant Manager
Lathrup Village, MI 48075 02/2004 – 02/2010
Duties: Reviewing loan Applications, underwriting loans, informing customers of lending decisions, coaching staff of 15 in cross-sells, troubleshooting customer's issues, analyzing data to assess goals, performing payroll functions, and problem solving.
COMPUTER SKILLS: Proficient in Microsoft Office Suite including Excel, Access, PowerPoint, and Word. Experience in Visual Basic, Symitar, Ez Labor, and Crystal Reporting.
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