Project Manager, Customer service, Management
Resume:
Johnekka Lynn Taylor
Ellenwood, Georgia 30294
(770- 851-8368
*********@*****.***
Customer Service Management
Experience:
Shift Manager
Train and supervise. Assure customer satisfaction, cash procedures, and check merchandise in with vendors.
Assist with preparing employees work schedule. Help with hiring and training.
Responsible for the daily operations of the restaurant and other establishments that prepare and serve food and beverage to customers.
Resolve customer complaints. Conducted inventory
Organize stock room and verified clerical computations against physical inventory.
Inspected dining area food serving line and main entrance daily to ensure customer received the best possible product. Monitoring waste and theft management.
Responsible for maintain high QSC levels in my restaurant.
Responsible for all the administrative and human resources functions of running the business:
Including recruiting new employees and monitoring employee performance and training.
Sales Associate
Give all the information to customers about product regarding to its use, care and operation. Give response to phone calls regarding to store and products.
Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
Communicate all merchandise needs or issues to appropriate supervisors.
Participate in physical inventory counts
Contribute to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise.
Dispatcher
Answer radio for security personnel
Made identification cards for employees and students
Responsible for transferring all emergencies to authorities, filing paid tickets, police reports, and new student orientation and giving campus tours to prospective students
Loader
Made up orders / pulled orders from production request list
Built pallets as needed; Load trucks by hand; Checked inventory in/off trucks
Work Experience:
Zaxbys Shift Manager Ellenwood, GA 01/2011-06/2011
U2 Beauty Supply Sales Associate Ellenwood, GA 08/2010-06/2011
Wendy’s Shift Manager Stockbridge, GA 2004 – 07/2010
Middle GA College Dispatcher Cochran, GA 08/2006 – 12/2006
JC Penny Loader Forest Park, GA 05/2004 – 08/2004
Volunteer Experience:
Atlanta Sports Academy Admin. Assistant Atlanta, GA 05/2010 - Present
Forest Park Rec. Center Camp Leader Forest Park, GA 05/2001 - 08/2001
Education:
Georgia Perimeter Business Management/Pysch Decatur,GA 2011
Middle GA College Business Management Courses Cochran, GA 2006
Morrow High School College Prep Diploma Morrow, GA 2005
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