Electronic Engineer/Technician

David Retzki

*** *. ******* **

Spring Green, WI 53588

608-***-****

********@***********.***

Summary

Field Service Engineer with over 15 years of experience in maintaining and repairing highly specialized electronic and electro-mechanical systems in Medical, Semiconductor, and Military environments. Able to utilize electro-mechanical knowledge to quickly analyze complex problems and develop an action plan to provide a prompt resolution. Skilled at documenting and communicating complex technical issues to engineer and service personnel. Troubleshooting experience includes: Electronics, RF transmission, Lasers, Computers/Databases, Motors/Robotics, Linear accelerators, Cooling systems, Variety of Test Equipment, and Power distribution.

Experience

Tomotherapy, Madison, WI 2004 - 2009

Manufacturer of innovative radiation therapy equipment used in the treatment of cancer

Technical Support Engineer 2005 - 2009

Responsibilities included listening to, understanding, documenting, and responding to customer’s technical issues that come via phone and e-mail.

-Utilized online resources, in depth system knowledge, and troubleshooting skills to provide Level 2 technical support and escalate complex issues

-Provided conduit for feedback of ideas, systematic problems, and user interface issues

-Administered company’s online knowledgebase to assist field engineers in diagnosing and solving issues

-Received 2008 Excellence in Service award based on management feedback

Field Service Engineer 2004 - 2005

Provided onsite maintenance and repair Hi-Art II radiation therapy equipment.

-Managed and resolved customer equipment issues

-Provides a conduit for customer operating issues

LPL Systems, Mountain View, CA (Worked remotely from MN) 2003 - 2004

Manufacturer of laser etching equipment utilized primarily for medical devise manufacture

Field Service Engineer

Installed and repaired Class 4 laser equipment. Provided phone support to customers to facilitate their repair.

-Provided in house and onsite customer training.

FSI-International, Chaska, MN 2000 - 2003

Manufacturer of wafer processing, cleaning, surface conditioning, and microlithography equipment utilized in the semiconductor industry.

Field Service Engineer

Installed, maintained, and repaired company’s Polaris line of microlithography equipment

-Consulted onsite with customers to resolve any issues and to provide training of onsite technicians

United States Navy 1994 - 2000

Fire Control Technician

Operated, maintained, and repaired shipboard Mk15 Close-In Weapons System. Maintained fire suppression system for shipboard ammunition magazine.

-Provided training of shipboard personnel in Mk15 operation and maintenance

-Supervised ships 2 Mk15 Gun Mounts and 6 technicians including establishing maintenance cycles, technician’s training, and coordinating evolutions involving Mk15

-Part of shipboard group that repaired circuit boards and other electronic components to reduce unnecessary replacement costs

Education

United States Navy : Fire Control (Advanced Electronic Field) Class A, Class C, and Micro-miniature repair schools

BS (History and Social Science) - University of Wisconsin at Platteville, WI

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